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Aisera recognized as a Change Agent: Rides Spectacular Growth. Lands #2 Spot in Silicon Valley for America's Fastest Growing Companies
Our new funding comes at a time of explosive and unprecedented growth for Aisera. This will further strengthen Aisera’s position as the leading Artificial Intelligence Service Experience (#AISX) platform. With Aisera, Fortune 1000 customers achieve: 🧑💻 Supercharged employee and customer experience ⏳ Higher auto-resolution rates 💰 Reduced support and operation costs Propelled by AI and Automation, the Aisera platform auto-resolves tasks, actions, and workflows for IT, HR, Customer Service, Sales, and Operations. This investment brings us closer to expanding our mission: empowering employees and consumers with self-service automated experiences in the enterprise. A big thank you to our partners, customers, & our amazing team for making this happen! 🎉 Check out the announcement here: https://lnkd.in/g4yyW2hp
Aisera, a leader in artificial intelligence innovation and customer service, announced today availability of its AI Service Desk solution for Microsoft Teams. This integration enables customers to speed up and simplify resolution of internal support tickets for IT with self-service resolutions through Aisera’s platform based on conversational AI, natural learning understanding search (NLU Search), and unsupervised natural language processing (NLP). Previously employees had to wait an average of three days to get their internal IT issues resolved, as support desks were stretched thin and unable to meet Business Service-Level Agreements (SLA). This problem is amplified during the pandemic, leaving many internal support organizations unprepared. “With the emergence of work from anywhere, the integration of Aisera with Microsoft Teams propels employee productivity to levels not seen before and dramatically improves the employee experience, as users’ IT or HR support requests are resolved in seconds within their Teams channel,” said Muddu Sudhakar, founder and CEO of Aisera.
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