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🌟Celebrating our October Award Winners in Tulsa!🌟 Aspire Award: Ashley Ashley is a top performer in both inbound and outbound campaigns. She always steps up to help and take on extra responsibilities. Her determination and teamwork set her apart and make her success well-deserved. Keep leading the way, Ashley!👏
Hundreds of employees and their families joined us at the Tulsa Zoo for our third annual company-hosted Employee Appreciation Picnic!🐅🐘 Held right after Customer Service Week, this event was our way of thanking our amazing Tulsa team and the families who support them. From lunch to enjoying the zoo adventures, we loved celebrating our team at one of our favorite local spots.
🌟Celebrating our September Award Winners in Tulsa!🌟 Aspire Award: Deyaneiray Deyaneiray is always willing to help others and brings a positive attitude, a smile, and uplifting energy to the office. Her manager shared that she makes every day more enjoyable and motivates her teammates. Keep shining, Deyaneiray!🤩
🌟Celebrating our September Award Winners in Tulsa!🌟 MVP of the Month: Sheila Sheila consistently leads the way in sales on her program, setting the standard with her dedication and hard work. She’s there for her teammates, showing what being a true team player is all about. Keep it up, Sheila!👏
🌟Celebrating our August Award Winners in Tulsa!🌟 Aspire Award: Jacob Jacob leads with patience, kindness, and teamwork. He’s always ready to support his teammates and welcome new agents with a helping hand. Way to go, Jacob!👏
🌟Celebrating our August Award Winners in Tulsa!🌟 MVP of the Month: Thamar Thamar has been crushing it as the top sales agent on his program, earning some of the highest QA scores and maintaining a perfect attendance record since day one. Way to go, Thamar!👏
Who doesn’t love an excuse to dress up and have some fun? Our Tulsa team rocked some awesome looks during a Summer Spirit Week. Great customer care starts with happy, motivated teams, and a little fun goes a long way toward making every call a great one.
Recently, our Mexico City contact center team came together for a cause that truly matters, supporting Albergue Infantil Inés María Gasca, a local organization dedicated to providing resources to children whose guardians work long hours to make ends meet. Thanks to the generosity of our sales and customer service agents, our collection drive was an overwhelming success, demonstrating how small actions can create meaningful change.
We’re thrilled to share that Lauren Mastrojohn, our Director of Client Success, has been honored with the Silver award for Customer Service Leader of the Year at the 19th annual Stevie® Awards for Sales & Customer Service! She partnered with the client to identify and prioritize core KPIs critical to program success, such as improving service levels, reducing escalations, and optimizing costs. She developed a comprehensive department-by-department roles and responsibilities matrix, ensuring every aspect of the launch was meticulously executed on time. Her leadership included managing internal teams to revamp training materials, refine system processes, and design tailored standard operating procedures (SOPs) to enhance overall customer experience (CX.) The results of her leadership were transformative. Key performance metrics saw dramatic improvements: live agent interactions increased by 7%, voicemail usage dropped by 97%, and escalations decreased by 90%. We couldn’t be prouder to have Lauren Mastrojohn on our team. Congratulations, Lauren!
We’re excited to share some big news: we’ve moved our Tulsa headquarters and contact center to an awesome new location at Eastgate Metroplex! Our new office is just 10 minutes away from the old one and offers better amenities and perks for our employees. This strategic move will help set us up for success as we continue to grow our contact center operations and deliver top-notch services to our clients.
