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We are excited to share the wonderful news that our exceptional team members have been recognized at the esteemed 18th annual Stevie Awards for Sales & Customer Service. Michael Ferrari and Bill Ferris have been acknowledged for their remarkable contributions to customer service excellence. Michael Ferrari, in his role as Chief Customer Officer, has been honored with the prestigious Silver Stevie for Customer Service Leader of the Year. Bill Ferris, serving as our Director of Training, has been recognized with the distinguished Bronze Stevie for Customer Service Training Professional of the Year. Their unwavering commitment to excellence and exemplary leadership serve as shining examples of the incredible talent within our organization, further solidifying our dedication to providing unparalleled service to our valued clients. Congratulations, Michael and Bill!
Thanks to the efforts of our dedicated contact center teams spanning the globe, our recent company-wide toy drive brought joy to the faces of children in underserved communities. Together, we were able to collect hundreds of toys, spreading joy far and wide. We extend a heartfelt thank you to our employees in India, Mexico, and the United States for their dedication and generosity in making this initiative a success. We are immensely proud to have such passionate individuals as part of our contact center teams.
To brand or not to brand? We partnered with Numeracle to test that theory, and the results were eye-opening! Our latest case study reveals that branding all numbers or call attempts without considering customer journey nuances doesn't guarantee the anticipated results or ROI. It's not a one-size-fits-all solution. Curious to know more about our findings? Download the case study now and gain insights that could transform your approach to customer engagement.
We're thrilled to reveal our brand-new website design!🎉💻🚀 Over the past several months, our teams have collaborated to create a website that better showcases who we are and how we help clients succeed. Our digital makeover includes: Solutions and technology sections that highlight the innovative solutions we use to wow our customers. A glimpse into our leadership and culture so you can meet the people at the heart of our organization. A place to read about our values, company news and get a sense of what it's like to work with us. Effortless browsing on our website with a more user-friendly experience And if you’re on the hunt for your next great career move, check out our jobs page. We love adding top-notch talent!
