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Our Patient Services team plays a vital role in helping patients feel informed, supported, and in control of their treatment. Here’s what patients said in our latest Patient Satisfaction Survey: – 92% for the overall quality of the team – 93% for the helpfulness and courtesy of the team – 91% were satisfied with the information available on the Sciensus Patient Hub on the website Thanks to our dedicated team, patients across Europe are receiving the medication they need and have confidence in their treatment journey. Find out more about our ongoing commitment to the patient experience here: https://www.sciensus.com/knowledge-base/sciensus-achieves-95-patient-satisfaction-and-record-nps/
When living with health conditions, even small things, like remembering to take medication, can become a daily challenge. We hear from Wendy, a patient who shared how the Sciensus Intouch app helps her stay on track with all her medication – not just those she gets delivered by us. Patients can add all their medications into the app, so it’s all in one place, helping patients feel in control. The app offers clear reminders, allowing patients to track, plan, and stay on top of their treatment with confidence. https://www.sciensus.com/patients/how-we-help/in-touch-app/
At Sciensus, we’ve always believed healthcare should be personal, accessible and sustainable. That’s why we’ve embedded Environmental, Social and Governance (ESG) principles into every part of our business. From reducing our carbon footprint and supporting colleague wellbeing to building a diverse workforce and strengthening governance, we’re taking action that delivers real impact, for patients, partners and the planet. We’re proud to share our latest ESG report, highlighting the progress we’ve made and the goals we’re working towards. Read the full ESG report here: https://www.sciensus.com/about-us/environmental-social-governance/
At Sciensus, patient feedback isn’t just a data point, it drives change. With a 95% satisfaction score in our 2025 Patient Satisfaction Survey, we’re proud so many patients are happy with our service. But we also value every suggestion because our patients' experience matters. We’ve already made adjustments for patients who: • Need more time to answer the door due to mobility challenges • Prefer clearer speech or email due to hearing impairments • Require updated addresses, authorised signatories or clearer delivery instructions We don’t stop at surveys. We respond to every Trustpilot and social media review, resolving issues individually and escalating wider themes where needed. Find out more about our ongoing commitment to the patient experience here: https://www.sciensus.com/knowledge-base/sciensus-achieves-95-patient-satisfaction-and-record-nps/
