What are perks and other benefits like at Gainsight?

Gainsight has a genuinely caring and supportive culture — strong benefits for employees and their families, and leadership shows up for teammates during tough times. There are real opportunities to take on new challenges and grow your career, especially when new initiatives or acquisitions open up fresh areas of focus. Company events are some of the best in the industry — high energy, customer-focused, and great for morale. Many passionate, mission-driven teammates who care deeply about customers.

The product hasn’t kept up with the evolving market, and it often takes heroics to meet even basic customer needs. This puts a heavy burden on customer-facing teams, who are expected to deliver far beyond what’s scoped or supported. Acquisitions happen frequently, but it’s not always clear how the pieces fit together post-acquisition, which can lead to confusion and missed potential. In times of financial pressure, the company has historically deprioritized employee incentives and recognition, even as workloads increase. As the company has scaled, decision-making has slowed, and there’s noticeably more red tape.

Good benefits and moderately good pay depending on the region. A lot of days off and a culture of celebrating work-life balance.

The company's leadership has good intentions, but execution sometimes is slow. The company grew too much lately and some processes don't keep up. We have a feeling feedback is not being accounted for.

benefits and work culture latest tech stack

favoritism and group politics by old employees.

Most people are team players Amazing benefits and flexibility Forward thinking organization

global approach may create lack of personal boundaries at times

Good work culture, Good pay packages, Good benefits

Slightly micro managing, Did not feel an open door culture

Benefits are great, big focus on work-life balance

Accountability issues result in a lot of being reactive instead of proactive.

Good working culture and work

Compensation and benefits is not good

Remote and flexible work options, benefits are good, many long-tenured colleagues who are smart, skilled, and great to collaborate with.

What was once a great place to work has deteriorated so badly that it should be avoided entirely. Career growth opportunities are limited (unless you are part of a select social clique), raises are minimal, layoffs have been unpredictable, and the company’s long-term strategy lacks clarity. The work environment is toxic and unpredictable, for example, leadership instructed employees to refrain from setting out-of-office messages and they were expected to check emails during the holidays, completely disregarding any work-life balance. What was once a great place to work has unfortunately declined to the point where it should be avoided. Career growth opportunities are limited (unless you are part of a select social clique), raises are minimal, layoffs have been unpredictable, and the company’s long-term strategy lacks clarity. The work environment has become toxic and inconsistent; for example, leadership instructed employees not to set out-of-office messages and expected them to check emails during the holidays, showing little regard for work-life balance. Additionally, the HR team is disorganized and ineffective, eroding trust and morale across the organization.

Good Benefits, good culture, and many more

Nothing to mention, all are good.

Most execs are exceptionally strong: transparent, supportive, innovative. Culture is supportive and human first; the values are REAL and not something just plastered on the wall. You see the exec team and leaders consistently demonstrating each of the 5 core values especially when times are tough: over communicating, clarity, enabling people managers to do the same. Benefits are incredibly comprehensive and generous globally - the company clearly looks for every opportunity to care for employees: world class parental leaves, they cover 100% of the employee only premium in the US etc.

Consistent with most tech companies out there, merit increases and promotions have been impacted due to business performance. These growing pains have caused us to need to restructure and do some layoffs which does lead to uncertainty in our business outlook. Given all this we are needing to adjust the way we work to be more adaptable and higher performing - overall a great thing for Gainsight but a tough learning curve for some.