What is the salary like at Granicus?

Remote work. People are helpful. Good insurance.

Less pay compared to other companies. Less hike and top performer and low performer everyone gets same 7-8% hike. Even promotion hike looks like merit hike.

- Best work life balance, good pay

- Lac of new leaning and growth

Remote work, nice coworkers, autonomy to do your job

Very, very low pay. Promotions don’t provide much of a pay bump. Annual pay increases laughable. Offshoring all technical jobs

-non-leadership employees are great to work with

-Leadership is desperately attempting to combine disparate software into an all-in-one solution while laying off anyone with product knowledge in order to ramp up their value before a private equity resale. -Salaries are frequently lower than any other software company and the "benefits" that they say make up for that were slowly removed

I enjoyed my time at Granicus, they had positive leadership and really cared about employees. I had great benefits and pay.

I sold a product that was crushed during Covid, Govtech took a big hit in the product that I sold.

Most of the time pay runs are on time and accurate. I like Mark Hynes I always found him personable and smart

Granicus is falling apart from the inside. The company’s problems keep piling up, and the solutions they’re trying are just quick fixes that won’t help long-term growth or success. Customer Support Moves Offshore Granicus used to have an amazing reputation because of its top-notch customer support. The Tier 1 support staff didn’t just handle the basics—they owned the toughest problems and brought in-depth knowledge about the political systems and public organizations that are Granicus’s core clients. That’s how they won and kept loyal customers. Now the strategy is to create a defacto monopoly and tie clients in as much a possible with red tape These days, customer service has been offshored to India and Costa Rica. The teams there are smart and skilled, but the differences in language and cultural context make it hard for them to deliver the same level of support. For example, in the UK and US, “you’ll” means “you will,” but the indian teams say "you'll" and mean “you all.” This type of misunderstandings show a lack of context around the needs of clients in the UK and US, and they’re a big deal in a role that requires understanding government operations. Training could solve some of this, but Granicus’s soft skills training is a joke—just 90 minutes to cover complex skills like questioning, adaptability, and leadership. It’s nowhere near enough, honestly you could take a week to do soft skills for working with public bodies, not 90 minutes I mean come on. Management Problems The leadership in Granicus’s Indian teams isn’t helping either. The managers there come across as defensive and fragile. This leads to: No real feedback being given. Avoiding tough, collaborative conversations. Dismissing good ideas. Playing favorites. Poor delegation of tasks. These issues aren’t just limited to the Indian teams—they’re tied to a bigger problem at Granicus. For years, promotions were based on favoritism, not merit. Managers were chosen because they wouldn’t outshine their bosses. By the time Granicus realized how bad the favoritism was, the damage was done, and many unqualified managers were already entrenched in their roles. As a reaction, Granicus started using positive discrimination to boost women in management roles. While there were some small benefits, the shift completely sidelined the idea of merit. Underqualified hires became the norm, and morale dropped. Low Morale and Staff Turnover Low morale is now a major problem. Departments like Client Success have lost key staff, often right after they were promoted to senior roles. Pay was low for the skillset required, and when people realized working conditions weren’t great, they left. Granicus couldn’t do much to retain them because there’s no proper career progression plan. Then of course the best staff in support have been axed for money which is a really bad look, and shows that money is more important than the skills that retain clients. Recognition at Granicus is also broken. They use a third-party tool where colleagues can give shoutouts and virtual currency for good work. But the system is constantly misused—people just send “thanks” without explaining what was done well. This makes it impossible to replicate good performance or link recognition to personal development. One person was praised for making a template, the template was a header at the top of a blank page for other colleagues to fill in. Thats not praise worthy, but thats where granicus is The Software is a Mess And then there’s the software. The quality is all over the place. Some products work okay but are overpriced and not that competitive. Others seem to break down every week. Instead of fixing what’s broken, Granicus just recycles old features to make the software seem “new.” So yeah Granicus rotting from the inside and the new CXG thing is a nice idea which needs skills Granicus doesn't have, self awareness it shuns, and morale which is faked by most to pandar to the clique of the few

Freedom, independence, pace of work.

Low Pay and no career path, no upward mobility. Does not care about employees and a general lack of overall company organization. Company says all the right things about culture, belonging, the company caring about employees, improving benefits, improving customer outcomes, and delivers on none of the promises. They are the picture of a little kid dressed up in a parent's clothing stomping around in shoes that are too big.

lots of days off in typical government fashion. (unlimited PTO) Decent folks.

Very low pay. Outsourcing most jobs to India and Mexico. Inaccurate job descriptions. lots of interviews. Too many meetings. Socializing is a metric. Ticket count is not a metric. Lots of corporate cringe. Strange infatuation with culture. There's almost no sense of urgency in this company.

Employees can work from home full-time, with an office set up at Helios Business Park in Bengaluru for those who prefer working there. Workload is often manageable, and the company owns over 25 products, providing ample opportunity to contribute across projects. As the tech arm of Granicus, there is a strong focus on improving and adopting better technology.

Salaries are average compared to larger companies with similar work profiles. Meetings tend to be scheduled after working hours, and everyone is expected to comply. Work starts later in the day, resulting in the loss of precious morning hours when meetings could be scheduled. There is a lack of proper HR infrastructure, leading to inconvenience.

- I was always paid on time (though not well) - If you are okay being mired in chaos, the work expectations tend to be low - Unless you have the misfortune of becoming the sole SME on something, work-life balance tends to be good. - Genuinely flexible "unlimited" FTO - Flexibility in your workday– never have to feel bad about stepping out to run an errand - Lovely coworkers, for the most part

- I am leaving because I got into this line of work with the goal of making government tech better– instead Granicus has managed to make me worse. - There is no product vision– only goals of a sale to some future private equity buyer - Upper leadership knows of issues with severe implications for data security, client privacy, legal compliance, and general stability of its applications, but takes no action until it reaches an absolute crisis. Even then, severe issues are still ignored or punted. - Wildly outdated technology is normalized. - There is no leadership goal of deliverying a good experience to customers, only doing barely enough so that clients continue paying. They take advantage of their monopoly in the space. - Leadership doesn't understand AI but has caught onto it as a buzzword and "cost optimization strategy." Instead of being thoughtful, they are randomly cramming AI into already-broken workflows. - Frequent layoffs with loose transition plans for all the work that needs to be carried forward. There's a goal to "geo-shift" to companies where salaries are lower, but Granicus neglects to train any of these new employees and expects them to just pick up work from somebody with years of experience. - Granicus pays wildly, wildly below market. If you're considering a job here, do not believe management when they say they will do a review at 6 months and raise your pay– that never happens. - No mentorship or training - As a woman of color in a white, male-dominated area, I was frequently talked down to and was told it was not my job to think or talk in meetings even though both of those are essential to my role.