What are perks and other benefits like at Iterable?

There are some amazing people who work at this organization that care about their colleagues and customers. People Managers who have a long tenure truly live by the values that Iterable used to have. They have decent health benefits.

Buckle up because this is going to be long. -They've had several restructurings over the last two years that have severally cut back on much needed staff. -They refuse to back fill positions from employees that have quit, and then they spread out the work amongst remaining team members while still piling on new customers. This has led to SEVERE burn out across the organization and it's causing constant stress for people who are customer facing. Little do they realize and acknowledge that continual stress is DETRIMENTAL to employees physical and mental wellness. - The "values first" mindset are literally empty words at this point. Upper management, the board, and executives do not care about the people who are driving this company forward. They've continually cut back on benefits, which directly corresponds to a pay cut. They've also changed how they pay their employees based on geo location. Even then, their "pay" can't even be classified as a livable wage for the bay area and NYC. - We used to have balance days where we had the first Friday of the month off. It was a great way to help provide balance with work and personal life. Right before Christmas, they removed this benefit for our company. It's quite despicable to see a CEO deliver this kind of news as people are gearing up to spend time with their families for the holidays. - There are constant changes to internal processes, which are basically impossible to stay on top of at this point. - Upper Management and Executives have continued to pile on more work to their employees, while making KPI's and bonus options almost impossible to achieve at this point. It's directly impacted our availability to get paid our bonuses, which means they're getting to keep more money that we should be earning. Mind you, this is all in the name of "going IPO." The list of negatives grows daily at this point. Do not work for this company if you value you physical and mental health. The way they are operating is not sustainable long term.

All the fun and perks have been stripped away slowly. We started with wonderful benefits such as 12 additional calendars off (once per month) and now it's reduced to 4 a year. Bonus scheme adjustment based on company's performance and there have been multiple quarters where targets are not met so we don't receive this bonus portion.

If you are not in the US region then your career progression opportunities is very limited.

I enjoyed working in the engineering team. The company values work life balance in general. There are a lot of opportunities for growth.

The benefits and the flexibility when I first joined and agreed to got worse and worse over time. Working remote from abroad was allowed and promised to me at the time of my hire and they stopped allowing that. Turns out this wasn't enforced to everyone though and allowed others to live and work from their home countries, just not for me. I'd suggest people to get a written signed document for promises/agreements like this in the beginning of the employment because over time, policies can change, people who made the promises can leave and there may be nobody that has the context.

Benefits are decent. For a remote company, they coordinate several opportunities to meet in person.

Leadership is stuck in their old ways. There are plenty of ways to make the job easier but they refuse to hear any suggestions.

I’ve genuinely loved my role at Iterable. Like any growing company, there are challenges, but I’ve had the privilege of watching the company evolve - and it keeps getting better. I appreciate the transparency from leadership, am inspired by our new vision and values, and truly believe our product/platform is the BEST. I feel confident we have the right team in place to keep moving in the right direction. I genuinely feel that Iterable values its employees and strives to ensure we feel supported, empowered, and set up for success. When teams are empowered, we show up motivated and ready to do our best work. I also appreciate our DEI/AG programs, “community impact” days, employee benefits, lifestyle stipend, and even the 1-month sabbatical after four years, which I was fortunate to take. It was an amazing opportunity to step away, recharge, and return refreshed. I’m proud to be part of a company with strong vision, talented people, meaningful support, and a genuine commitment to employee well-being. I’m looking forward to what’s ahead!

Not necessarily a con, but more of an opportunity... but I would love to see more opportunities for team bonding within immediate teams or departments to strengthen connections and collaboration. I would also love to see more diversity within our teams and leadership.

Great benefits and commission structure.

Poor work/life balance. Taking time off is seen as a reward.

Iterable is a remote-first-friendly company Flexible vacation policy Paid parental leave is 16 weeks Calm app premium subscription (going to need this to stay afloat at this company)

Iterable has reduced benefits over recent years, shifting monthly recharge days to quarterly, cutting in-person department meet-ups, and lowering education and wellness stipends. Indigenous Peoples’ Day was also removed as a holiday this year, and this wasn't announced to the employees it was just removed. Significant turnover has occurred in the C-suite over the past two years, including the departure of the CRO, SVP of Engineering, SVP of Customer Success, Head of DEI, Chief People Officer, Chief Legal Officer, and most recently, the CFO. The company has experienced multiple rounds of layoffs, impacting teams and eliminating key personnel, leaving already tight bandwidth even more strained and many departments operating with minimal staff. There is also a significant cross-functional disconnect. Many teams, including ours, have reported bandwidth issues over the past couple of years, yet expectations continue to grow with increased OKRs and more campaigns. Our team’s focus on quantity over quality exacerbates these challenges, often leaving individuals to handle multiple responsibilities for product, campaigns, and various launches on their own. This multitasking results in campaigns not being launched effectively, as getting anything done requires significant effort both within the team and cross-functionally, where others are also grappling with bandwidth constraints. With so many campaigns running simultaneously, debriefs are either rushed or skipped entirely due to the need to move on to the next set of projects. Performance reviews are ineffective and largely symbolic. They are not revisited or used as a tool for growth, making the process feel like an empty formality with little impact. Promotions and salary increases are similarly challenging to achieve on this team, . Additionally, the marketing team lacks a clear career ladder and remains relatively flat, making it difficult for those looking to advance their careers within the team.

Great team members and access to offices. Good health insurance.

This is a long review, I'll be touching on the points below: * Downward spiral * Excessive internal meetings * Encouraged to work during time off * Micromanagement * Lack of diversity * Lack of effort to create good team culture * Difficult quota and payout changes * Changes in benefits * Excessive, inadequate, and irrelevant training * Little to no growth opportunities * Poor marketing performance Iterable started off great, I liked my manager and the product is good but working there went downhill very quickly. For starters, I've never worked for a company with as many pointless internal meetings as they have, taking away time to do your actually job. Management puts a lot of pressure on the team, regardless if they are hitting their numbers or not and constantly blame their micromanagement on "upper management". Management encourages you to work during your time off and gives you a hard time when you want to take vacation, even though one of the benefits is unlimited PTO. The managers are great at micromanagement and take time away from doing your actual job because of it. There is also an extreme lack of diversity on the team. It’s a pretty even split of men and women, but they are severely lacking people of color and don’t seem to want to improve that. Management does a terrible job with team bonding, despite many recommendations by the team to get together for virtual or in person happy hours/ bonding activities. Quota is really hard to hit and they changed the payout to make it even harder to hit your on target earnings. Typically, a BDR is the one to run a discovery call to qualify a lead and pass it to the AE, however, at Iterable we basically just sent emails and begged prospects to book a meeting with us just to get a meeting to hit quota. This left the AEs with many unqualified meetings, making it harder for them to hit quota as well. The company continues to take away the best benefits they had, like the first Friday of every month off, changing it to quarterly. Training is very poor and the processes they have just don’t work. We receive no training on the actual ins and outs of Iterable, which would set us up for more success when prospecting and being better equipped for answering questions and objection handling. If you are looking for growth within a company, this is not the one for you. There are BDRs that have been on the team for over two years with no talks of promotions, despite going above and beyond. Asking about promotions or movement within the company will just get you shut down very quickly and an immediate change of subject. And lastly, the name Iterable is TERRIBLE. Half the time when I would cold call and tell the prospect where I was calling from, they would think I said "Irritable". Not a great look.

Worked with lots of great people. There were some good benefits when I joined.

From the moment I joined the benefits started to be diluted. The OTE structure was setup in a way that underperforming sales people would still get a solid bonus, but nobody in the CSM team would even get half. They talk big game about work life balance being a “value”, but don’t actually follow through. The product breaks far more often than an enterprise product ever should.

The benefits - those that have not been cut - are still very good, such as private healthcare, fitness and wellbeing allowance etc.

Where to start..... since I have been here, we have just had the 6th round of 're-structuring'.... and yet we still have the same senior leadership. It feels that the leadership are made of teflon due to the lack of ownership, accountability and responsibility they have for the current situation, and the poor direction we have been led in. We have been through multiple middle-managers, none of which were effective, and all of whom helped to further alienate the individual contributors from the reason we all joined Iterable in the first place. Iterable is no longer a 'family', it's more like a horror story. I'm sorry to say it, but I predict the company will not exist by 2026.