Pros
- client work is rewarding
- great front line team including chef
Cons
- inflexible and unreasonable demands by senior leadership that are made without any consultation and usually as a knee jerk reaction to a minor infraction
- culture of intolerance for any questioning of direction from senior leadership, regardless of the ethical considerations of their direction
- no consideration from senior leadership about how their decisions impact turnover
- client centred approach is at the front lines only. While espousing messages of empathy and care for the community, senior leadership will demand clients be kicked out for minor infractions regardless of their cognitive abilities, housing or knowledge of Kingston
- rules are decided arbitrarily and as the supervisor, the primary expectation was that I was enforcing rules over client care
- there is an executive director and an assistant executive director, there is no distinction in their roles and absolutely no daylight between the two of them. There is cult-like reverence towards the ED from the assistant ED and no tolerance for independent thought
- as the supervisor (and this may have changed since I left) I was told that in staffing emergencies, I was the only one who could actually cover shifts due to the collective bargaining agreement (it does not say this in the CBA nor in my job description)
- questioning a very short sighted HR decision resulted in me getting a letter on my file for disagreeing with the process