Customer Service Representative (CSR) applicants have rated the interview process at ABC with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 66.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 6 days to get hired, when considering 23 user submitted interviews for this role. To compare, the hiring process at ABC overall takes an average of 21 days.
Common stages of the interview process at ABC as a Customer Service Representative (CSR) according to 23 Glassdoor interviews include:
Skills test: 18%
Background check: 18%
Phone interview: 16%
One on one interview: 11%
Presentation: 9%
Group panel interview: 7%
Drug test: 7%
Personality test: 7%
Other: 5%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
Great interview but missed targeting my needs with salary and benefits. HR seems to be thorough and answers questions right concerns. Process takes longer than anticipated so I moved on.
It was good, 3 stages. Everyone was super nice and made it feel like more of a conversation rather than an interview. If I had to rate it, it would be a solid 8/10
Interview questions [1]
Question 1
3 main questions which were built upon.
Why us?
Why you?
Why now?
Top et facile à conseiller svp
Je dois garder la chose confidentielle
Super société conviviale et agréable à vivre
Je vous la conseille vivement
Je n'ai plus rien à dire je pense.
Three rounds of interviews, starting with HR. Then a manager from a different department. Finally with Hiring Manager. Each interview took approximately 40 minutes to one hour. It was a very positive atmosphere with flexibility to meet my schedule.
Interview questions [1]
Question 1
Describe a time when you had to deal with a difficult customer