ACCENT Marketing Services Interview Questions | Glassdoor

ACCENT Marketing Services Interview Questions

11 Interview Reviews

Experience

Experience
88%
11%
0%

Getting an Interview

Getting an Interview
87%
12%

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy

Candidate Interview Reviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty
  1.  

    Engagement Specialist Interview

    Anonymous Employee in Jeffersonville, IN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at ACCENT Marketing Services (Jeffersonville, IN) in June 2015.

    Interview

    I went in and took two tests to gauge where I am with customer service/similar, then I got a short tour around the center and sat down with another engagement specialist. I listened in on some calls and then I was called in for my first interview. After that I waited for human resources to interview me, and I was offered the job by human resources.

    Interview Questions


  2.  

    Engagement Specialist Interview

    Anonymous Employee in Kansas City, MO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at ACCENT Marketing Services (Kansas City, MO) in February 2015.

    Interview

    It was good. It was a group interview which was helpful to me since I had never worked a call center before.You didn't feel so all eyes on you and you could feed off of other things people said.

    Interview Questions

    • What did you do to help a customer that was upset and discouraged?
      How well do you handle stressful situations.?   1 Answer
  3.  

    Accepted Offer

    Interview

    One day process, application, assessment, hired, tour of call center, meet employees, management, listen to phone calls (y-jacking) while on interview, orientation date set up, day you start. Very easy process

    Interview Questions


  4.  

    Engagement Specialist Interview

    Anonymous Employee in Hot Springs, AR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at ACCENT Marketing Services (Hot Springs, AR) in September 2014.

    Interview

    Pretty quick and easy process. You get called in for an assessment test on the computer on site. If you pass that you get to go on the floor and listen to a rep take phone calls. You'll have two interviews and get the job offer the same day. After that your just waiting on the next training class to start.

    Interview Questions

    • Describe a time where you had to deal with a difficult customer.   Answer Question

    Negotiation

    No negotiations


  5.  

    Operations Interview

    Anonymous Employee
    Accepted Offer

    Interview

    The screening and interview process was very thorough over the course of several interactions. There were assessments and interviews to gauge your personality and performance attributes. Over the course of several interviews I had a very good feel for what I was signing up for, and now that I've been hired, I appreciate that they took the time to prepare me.

    Interview Questions

    • Why do you want to work in customer facing environment?   Answer Question

  6.  

    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at ACCENT Marketing Services in June 2013.

    Interview

    I applied online; got called in a few days later for testing. Submitted test and went straight to interview. 3 days later received a call asking if I would like the job. When I interviewed, I was interviewed by 3 different supervisors and the recruiter.

    Interview Questions

    Negotiation

    There was no negotiation


  7.  

    Engagement Specialist Interview

    Anonymous Employee in Kansas City, MO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 2 days. I interviewed at ACCENT Marketing Services (Kansas City, MO) in June 2010.

    Interview

    I was grilled by the recruiter and then a manager after taking some skills tests and a personality test. It was really not that bad but the recruiter did make me feel a little dumb, although I realize she is supposed to put me under some pressure to see how I react. It was not hard. I was hired that day so that was nice.

    Interview Questions

    • What was a time where you were under stress and how did you handle it?   1 Answer
    • How much customer service experience do you have and why do you want a customer service job?   1 Answer

    Negotiation

    It was really very easy, no negotiation required.

  8.  

    Engagement Specialist Interview

    Anonymous Employee in Kansas City, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at ACCENT Marketing Services (Kansas City, MO) in April 2010.

    Interview

    Complete online application, then take a simple test regarding needed qualifications and skills followed by interview with human resources and then a manager. Provided information for background check. Then followup interview

    Interview Questions


  9.  

    Customer Service Representative Interview

    Anonymous Employee in Hot Springs, AR
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at ACCENT Marketing Services (Hot Springs, AR) in March 2010.

    Interview

    computer skills testing on one day
    back for one on one interview second day

    Interview Questions

    • Describe a time you went above and beyond for a customer.   1 Answer
    • What can you offer this company?   1 Answer

    Negotiation

    None


  10.  

    Technical Support Specialist Interview

    Anonymous Interview Candidate in New Kingston (Jamaica)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at ACCENT Marketing Services (New Kingston (Jamaica)) in February 2012.

    Interview

    Did a test, then a face to face interview, it was that bad, I actually enjoyed and welcome the experience, the contest consist of couple questions that test your knowledge, personality, etc.

    Interview Questions


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.