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      ASM USA

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      Customer Service Representative (CSR) Interview

      May 26, 2022
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 1 week. I interviewed at ASM USA (New York, NY) in May 2021

      Interview

      You apply online and they will either email or call you to set an appointment time for an interview. During the phone screen, they will ask you some questions about your experience based on your resume. If the HR person likes you, they will have you set a quick interview with the hiring manager via zoom. They will essentially ask you the same questions over again but try to find a different way to answer them. If they plan on hiring you, they will most likely ask you if you can work the job based on the conditions that they give when you interview with the hiring manager. When I was hired. I worked remote, so things might be different as I believe that they went back to in-person.

      Interview questions [1]

      Question 1

      Name a time you went above and beyond for a customer?
      Answer question