Position was handled thru 3rd party employment agency. Initial interview in person was with the director and supervisor, followed by meeting with two other members of support team. After going thru employment history and the position details, a great feeling was obtained in a friendly setting but meanwhile there was no clarity about the position itself. You would be expected to handle incoming calls but also be flexible to handle 2nd and 3rd level support issues but with what help desk software? There was none mentioned.