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Dear Anonymous, First off, we would like to greatly apologize for the experience you had here at our company. We keep a very professional and friendly environment here and do apologize if you felt otherwise. We will make sure to get with our team and make sure we progress in that area. We are in the industry of Customer Service, so we do want to express that customer service is a very important topic here at our company. So we do appreciate the feedback. Regarding the description of the position and the pay structure, We make sure each position that we have that is advertised has a direct title with position details so that the applicants are aware of what is expected. Advance Enterprise offers hourly PLUS commission. Not just commission. Thank You