I applied online. I interviewed at Aegon (Edinburgh, Scotland) in Jun 2016
Interview
Asked me about my work history and different scenarios I encountered
Asked me what things I was able to bring to the company I worked in previously and based it arounf customer service.
Interview questions [1]
Question 1
Tell me a time you had to deal with a difficult customer.
interviewers were very nice and made me feel relaxed, pleasant conversation with 6 competancy based questions, 2 off of each value. heard back soon after and started about a month later
Interview questions [1]
Question 1
When was a time a process changed and what did you do to adapt
At first they take an telephonic interview and then they will take another interview in office and then they will take final interview face to face directly by the head hr
I applied through an employee referral. The process took 4 months. I interviewed at Aegon (Edinburgh, Scotland) in Apr 2017
Interview
Interviewed on a Saturday. Given details on a telephone role play on arrival, 10 minutes to read it over. Then put into a room with a telephone on a desk and had to answer 2 phone calls from pretend customers and take down various details and answer their queries appropriately. Followed by a competency based interview with a panel of two.
Interview questions [1]
Question 1
All competency based. Explain a situation where you have dealt with a difficult customer etc
