I applied online. The process took 2 months. I interviewed at Agero (Sebring, FL) in Oct 2015
Interview
Applied online, completed an assessment which I apparently passed as I received a call to schedule a phone screening. The phone screen was as expected, "What do you do? Why us?" so I was clear as could be that I currently do work for the military outside of the country. I even requested that our in-person meeting be on Skype but she insisted that it be a live meeting. I found a flight that would get me there that week and after spending $400 in airfare, gas, etc. I spend an hour and a half explaining myself and listening to a response associate take live calls. My last task was to complete a background check release which I had no problem doing as I have a current DoD Secret Clearance. Back on base the next day I received a notice via phone and then email that I required a 50-day international background check. I asked if there would even still be a position in 50 days. I was told they could not promise one but if I could not promise I would be available in 50 days there was no point in going forward with the background check. Given no choice I am obviously going forward with their list of requirement which includes inked finger prints taken by the local police station. I wonder if their clients (who they tell me this action protects) such as USAA are aware of how difficult if not impossible they are making it for returning veterans and contractors to obtain a position with them?
Interview questions [1]
Question 1
More of a grilling. Recruiter attempted to push buttons to get a reaction. Not one of the most pleasant exchanges I ever had. More confrontational than I feel is needed to weed out the hot heads.
I applied online. I interviewed at Agero (Mountain City, TN) in Oct 2020
Interview
Very detailed interview. The interviewer was very kind and helpful with every question I had! She went over everything that was important to the job in great detail. She then made sure that I didnt have any questions or issues.
Firs there was a phone interview, which was pretty easy. Then, I had to go to Agero for a interview in person where they do ask a lot of questions. Then they walk you through the call center and let you listen to a call to help you get a feel for it and see if you are still interested. They said the last thing they would do is the background check.
Interview questions [1]
Question 1
what is the difference between sympathy and empathy?
I applied through an employee referral. The process took 2 weeks. I interviewed at Agero (Blountville, TN) in Jan 2017
Interview
The first part of the interview is a phone interview, should you be successful in the phone interview portion they will set you up for an in person interview right then. If they tell you they will call you back, you failed the interview. The in person interview involves sitting with an agent listening in on calls for about 30 minutes, at which point a recruiter will come and get you. They will then go over every job you ever had wanting to know why you left and what your job duties were, should you get lucky, the recruiter will speak English well enough that you can both be understood. The interview portion is very generic, if you have been to an interview anywhere in the last 6 months it is the exact same type of questions.
Interview questions [1]
Question 1
Describe a time you went above and beyond for a customer.
