Customer Service Representative (CSR) applicants have rated the interview process at Avista with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 62.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 26 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Avista overall takes an average of 27 days.
Common stages of the interview process at Avista as a Customer Service Representative (CSR) according to 4 Glassdoor interviews include:
Group panel interview: 27%
Drug test: 20%
Background check: 13%
Skills test: 13%
Presentation: 13%
IQ intelligence test: 7%
Phone interview: 7%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at Avista
Interview
Rotated questions between four interviewers. Hiring managers. Hr representatives. Was not too difficult as I was prepared by looking at a few common questions online. Felt confident about the interview process.
I applied online. The process took 4 weeks. I interviewed at Avista (Spokane, WA) in Nov 2021
Interview
1 math test 1 typing test 1 crm test 1 panel interview All were done in window of 2-4 weeks. Typing test requires two spaces between sentences and needs to be updated.
Interview questions [1]
Question 1
Could you tell me about a time you went above and beyond for a customer?
I applied online. The process took 4 weeks. I interviewed at Avista
Interview
I applied online a few weeks later I was called, I had to complete a math assessment, typing assessment, and a customer service simulation, I then completed a virtual interview.
Interview questions [1]
Question 1
Most of the questions were situational, for example: Tell me about a time you did something above and beyond your job description and did not receive recognition for it.