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      BMO Financial Group

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      Customer Service (CSR) Interview

      Oct 6, 2021
      Anonymous Interview Candidate
      Hamilton, ON

      Other Customer Service (CSR) Interview Reviews for BMO Financial Group

      Customer Service Representative (CSR) Interview

      Jun 1, 2026
      Anonymous employee
      London, ON
      Accepted offer
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at BMO Financial Group (Hamilton, ON) in Sep 2021

      Interview

      There is two sets of interviews. One is over the phone with behavioural questions and some situational questions and if you make it onto the next interview it's a lot less stressful. They want to get to know you and they ask you about yourself and try to see if you're a good fit for their branch. If you don't get the job, keep applying and contact your recruiter you might have a second chance.

      Interview questions [1]

      Question 1

      Strength and weakness Tell me about yourself Where do you see yourself in 5 years Why do you want to work here Have you dealt w rude customers before Do you have any experience dealing with cash
      Answer question
      Positive experience
      Easy interview

      Application

      I interviewed at BMO Financial Group (London, ON)

      Interview

      Super easy, about two rounds with two people. The meetings went smoothly. In person walk ins to meet the manager helped. There isn’t much difficulty. Standard interview questions were asked as well.

      Interview questions [1]

      Question 1

      Tell me about yourself. What made you want to apply.
      Answer question

      Customer Service Representative Interview

      May 13, 2026
      Anonymous Interview Candidate
      Thornhill, ON
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at BMO Financial Group (Thornhill, ON)

      Interview

      Online One way interview. Multiple questions, would be given time before the question to think about before needing to answer. Time limit for each question (need to stay within a limit)

      Customer Service Representative (CSR) Interview

      Apr 1, 2026
      Anonymous Interview Candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at BMO Financial Group

      Interview

      1-on-1 with assistant branch manager. Why do you want to work at a bank? Behaviour questions, like what would you do if you made a mistake. Tests your language abilites like Chinese.