CCI Interview Questions | Glassdoor

CCI Interview Questions

Updated Aug 9, 2017
12 Interview Reviews

Experience

Experience
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Getting an Interview

Getting an Interview
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Candidate Interview Reviews

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  1.  

    Dialer Administrator Interview

    Anonymous Employee in Winston-Salem, NC
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at CCI (Winston-Salem, NC) in August 2016.

    Interview

    They asked questions that they had no idea what they were talking about.


  2. Helpful (3)  

    Tech Advisor Interview

    Anonymous Employee in Norcross, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at CCI (Norcross, GA) in June 2014.

    Interview

    I went to a job fair on site. You had to bring a resume take a typing test, computer test, customer service test, and search test (basically trying to assess how quickly you can find information).Then a brief maybe 5 minute interview focusing primarily on availability and location.

    Negotiation

    No negotiation flat rate regardless of experience with a raise in 4 weeks

  3.  

    Research Assistant Interview

    Anonymous Employee
    Accepted Offer

    Interview

    You sign up on a computer to apply, you get hit up soon after and then you do a quick in person interview. If they like you (or need people bad which is majority of the time), then you get to go through the orientation process and get to sit through your 30 days. After 30 days you get a 50 cent pay increase and are permanent

    Interview Questions


  4.  

    Adjunct Lecturer Interview

    Anonymous Employee in Concord, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at CCI (Concord, CA) in June 2013.

    Interview

    My interview was fairly simple and straightforward. I did have a reference from someone who already worked for the company, so that helped. We met fairly quickly after I submitted my resume. I was hired at the end of the interview.

    Interview Questions


  5.  

    Help Desk Interview

    Anonymous Employee in Longmont, CO
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at CCI (Longmont, CO) in May 2012.

    Interview

    There is a standard skills assessment covering communication skills, typing ability and general computer skills

    Interview Questions

    • There really are no surprises in the interview. It's all very cookie cutter and easy to get on board.   Answer Question

    Negotiation

    None existent. Take it or leave it.


  6.  

    Data Analyst Interview

    Anonymous Employee in Irvine, CA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at CCI (Irvine, CA) in May 2012.

    Interview

    get the agent to do phone interview, then do phone interview with hiring manager, after that till next day do directly interview by two managers and director, the next day they made the offer

    Interview Questions


  7. Helpful (1)  

    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at CCI in January 2012.

    Interview

    Oddest interview ever experienced. Very disorganized. Not sure who to see and what to expect.

    Negotiation

    You can negotiate, but doors have been closed prior to negotiation. It's hard.

  8.  

    Customer Service Representative Interview

    Anonymous Employee in Longmont, CO
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at CCI (Longmont, CO) in October 2009.

    Interview

    If you apply in person dress for an interview as a lot of times you could be interviewed on the spot. When you go to your initial interview you will sit and speak with a recruiter and depending on the account you are applying for the interview can be either someone just going over your resume with you, to actual interview questions. After the interview you will have to do some testing on the computers. You are allowed to take notes during this testing and I fully recommend you do so. With notes, the testing is very easy but can take up to an hour and a half to complete depending on your computer skills and whether you have worked in a call center before. After your testing you will meet once again with the recruiter to go over your scores and, if necessary, retake any tests you may have failed. After passing all of the computer tests, once again, depending on the account you are interviewing for, you will either be given a date and time to show up for orientation, or you will be put into a "pool" of candidates and basically wait for one of the accounts to submit your resume to IBM for review. If you are submitted to this "pool" you basically have to sit and wait as there is not specific time frame in which you will be hired.

    Interview Questions

    • How do you build a peanut butter and jelly sandwich   1 Answer

    Negotiation

    There is no negotiation.


  9.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at CCI in August 2015.

    Interview

    just online one because I'm working from home & it was nice i worked as customer service for 5 years ago but i got now some technical issue with the internet because i can not hear their customers , i don't know that is depend on which hand maybe their software .

    Interview Questions

    • if i can deal with customer or not .   1 Answer

  10.  

    Systems Analyst Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at CCI (Toronto, ON (Canada)) in February 2015.

    Interview

    very difficult with many scenarios and role game one has to be very well prepared to be able to make it and also stay focused ery difficult with many scenarios and role game one has to be very well prepared to be able to make it and also stay focused ery difficult with many scenarios and role game one has to be very well prepared to be able to make it and also stay focused ery difficult with many scenarios and role game one has to be very well prepared to be able to make it and also stay focused

    Interview Questions


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