Does CCI pay their employees well?

According to anonymously submitted Glassdoor reviews, CCI employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at CCI. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at CCI?

83% of CCI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CCI 3.7 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at CCI?

Customer Service Representative (77) , Customer Service Agent (48) , Call Center Agent (44) , Call Centre Agent (14) , Consultant (13) , Customer Service (12) , Call Center Representative (7) , Customer Service Representative (CSR) (7) , Hospitality (6) , Agent (5) , Inbound Customer Service Agent (5) , Sales Agent (5) , Team Leader (5) , Customer Care Agent (4) , Customer Care Representative (4)

What are the pros of working at CCI according to real employee reviews?

"Great people to work with and for." ((in 15 reviews)); "Great working environment" ((in 15 reviews)); "Good work environment" ((in 8 reviews)); "Collaborative culture" ((in 6 reviews)); "Work place environment staff are friendly and welcoming" ((in 5 reviews))

What are the cons of working at CCI according to real employee reviews?

"Late working hours that strain you" ((in 29 reviews)); "Long hours and really nothing else" ((in 27 reviews)); "A bit toxic and low pay" ((in 20 reviews)); "Basic salary could be higher" ((in 16 reviews)); "Management is bad." ((in 12 reviews))

What are employees saying about CCI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CCI layoffs and their outlook for job security at CCI in 2026.

What are the top reviewed CCI locations?

Novato , Boulder , Moline , New York , Huntsville , Chicago , Iron Mountain , Jacksonville , Winston-Salem , Denver , Orlando , Lewiston , Lemont , Lena , Alexandria , Albany , Buffalo , Brookhaven , Garden City , Phoenix , Cadillac , Felch , Lewiston , Oklahoma City , Somerset , Turkey , Dallas , Fort Worth , Houston , Jackson

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CCI

CCI reviews

4.0

83% would recommend to a friend

(438 total reviews)

Debra Delaney

92% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Senior management

3.8

Compensation and benefits

3.7

Work/Life balance

CCI has an employee rating of 4.0 out of 5 stars, based on 438 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CCI employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

438 reviews

3.0

May 13, 2026

Challenging yet fulfilling

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Execs and above are accessible to all employees Gateway for entry-level workforce

Cons

Perks and benefits are not consistent across sites

4.0

Apr 16, 2026

Nice job with a corporate feel at times

Systems administrator

Recommend

CEO approval

Business Outlook

Pros

Nice job good work environment

Cons

Can be overly corporate at times

1.0

Mar 27, 2026

Have tremendous room for improvement

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Not much qualifications needed Can get bonuses if you perform really well

Cons

Toxic work environment Salary delays Severe burn out is a guarantee

Viewing 1 - 3 of 438 Reviews

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Ratings by category

Ratings by demographic groups

Reviews by job title

Challenging yet fulfilling

Nice job with a corporate feel at times

Have tremendous room for improvement

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