I applied online. The process took 1 week. I interviewed at Caribou Coffee (Shakopee, MN) in Nov 2011
Interview
I received a phone call 3 days after I applied online. The store manager requested to set up an interview with me, and I did. I went in 4 days later for my interview. I walked into the store and it was very clean. They offered me a drink, which I accepted. They had it ready for me in about a minute. I intereviewed with the store manager. She had me interview with a supervisor, as well, for a few minutes. Afterwards, the store manager came back and asked me a few more questions. Once she was done, she said she should call me by Friday. I left. On Wednesday, she called me and offered me a position. I had to accept and fill out tax forms online. Once that was done, she called me and set up a time for orientation (which lasted about 2 hours).
I had a Phone call with the General Manger of the store I applied to. The interview lasted about 20 minutes. The Questions were about customer service experience and familiarity with menu and offerings.
Interview questions [1]
Question 1
Tell me about a time you had to deal with an unhappy customer and how did you fix their experience?
In person interview after asking for a position in person and receiving a paper with steps to apply online. This was a U of MN caribou so it was pretty straight forward and I was hired after the interview the next day.
Did two interviews. It was cool. But two seemed a bit much for a barista role. But it did show they were looking for someone who was serious. It was pretty laid back and went well
Interview questions [1]
Question 1
What is your favorite drink
what animal are you most like