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      Cathay Pacific

      Part of John Swire & Sons

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      Related searches: Cathay Pacific reviews | Cathay Pacific jobs | Cathay Pacific salaries | Cathay Pacific benefits
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      Customer Service Officer Interview

      Dec 16, 2025
      Anonymous Interview Candidate
      No offer
      Neutral experience

      Other Customer Service Officer Interview Reviews for Cathay Pacific

      Customer Service Officer Interview

      Dec 3, 2025
      Anonymous Interview Candidate
      Hong Kong
      No offer
      Average interview

      Application

      I interviewed at Cathay Pacific

      Interview

      The interview is using English. 1st round is group interview, a scenario is given and you have to discuss with your group mate. 2nd is 1-1 interview, basically is introduce yourself, some questions, and 1 role-play section.

      Interview questions [1]

      Question 1

      What is the biggest challenge you’ve faced?
      Answer question
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Cathay Pacific (Hong Kong) in Dec 2025

      Interview

      10 people during the first round (group activity), there were 3 TA specialists to host this session and judge your performance. A scenario was given, which was about a rescue mission, candidates were part of the rescue team, should discuss and figure out how to carry out the mission together. This session started by everyone introducing themselves in one sentence, followed by 2 tasks. Both tasks involved all candidates to discuss on how to find out a solution and reach a consensus. After this session, the TA specialists will announce the results, those who are being called out can proceed to the second round (panel interview). Almost half of the candidates didn't proceed to the second round, but overall I think it is a positive experience as the discussion went well and everyone were willing to contribute.

      Interview questions [1]

      Question 1

      Introduce yourself in one sentence.
      Answer question

      Customer Service Officer Interview

      Sep 11, 2025
      Anonymous Interview Candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Cathay Pacific in Sep 2025

      Interview

      group interview, there are several part of questions, mainly about how you can present yourself from other, and show you can lead the discussion peacefully and make sure everyone have talk.

      Interview questions [1]

      Question 1

      an island have people to save in one hours and 24 hours, how to distribute the materials and save them
      Answer question