The interview process included four video interviews with different members of the team and one writing activity. The recruiter was slow to respond. The coordinator was quick to confirm the next rounds with each person. After 3+ weeks with no response after the last interview, the recruiter called to say they decided to proceed with someone else.

Intense for what the job is.. 3 rounds are not necessary. If you have customer service skills you can do this job. It's entry level - they act like you are a C-suite executive.