Compass Reviews

Updated May 16, 2021

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4.0
73%
Recommend to a Friend
83%
Approve of CEO
Pros
  • "Lots of impactful work to do in this pre-IPO growth stage, with a strong leadership team(in 34 reviews)

  • "Great work/life balance and culture(in 31 reviews)

  • Cons
  • "not for people who don't like fast paced environment(in 58 reviews)

  • "Some growing pains due to hypergrowth(in 17 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Compass and is not affected by filters.

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    1. 5.0
      Current Employee

      Lovely Company

      May 14, 2021 - Strategic Growth Manager in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I feel like I'm finally at a company that accepts my whole self.

      Cons

      I don't have any cons at this time.

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    2. 2.0
      Former Employee, more than 1 year

      Moving fast, but at what cost?

      May 4, 2021 - Marketing Advisor in Palo Alto, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Tech company perks — cool product, great benefits, flexible time off, and being part of a national company with name-brand recognition. - Wonderfully smart, clever people to work alongside with, and no office politics or toxic team culture! Compass's people are top-notch, when they're allowed to let loose a little. - Passionate, active Diversity Council creating tangible changes in the Real Estate community. Incredible speaker series, roundtables, and events were a real highlight of my time there.

      Cons

      - A bizarre, exclusionary internal communication structure that creates siloed departments and teams. The need-to-know culture trickles down from the top, leaving folks in the field scrambling with last-minute information. - Habit of throwing money at new talent instead of promoting/appropriately compensating the great team already under the hood. If you're applying, negotiate up front! You won't see bonuses or substantial increases once you're on payroll. - Emphasis on selling the product (Compass tech platform) instead of helping the agents — hitting KPIs is the first priority, agent needs the second. - A 'That's not my job' team culture — obsession with lanes, internal procedure, and moving agents through the steps as efficiently as possible. No room for creative problem solving or using your brain. If you like talk tracks, you'll be right at home.

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      4 people found this review helpful
    3. 4.0
      Current Employee, more than 1 year

      Nice company to work

      May 16, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefit Solid business Talent engineering teams

      Cons

      I have to interview many people each week

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    4. 2.0
      Current Employee, more than 1 year

      Toxic Culture & Absentee Management

      Mar 20, 2021 - Licensed Real Estate Agent in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Great agent support (marketing tools and tech support) -Plenty of office supplies

      Cons

      -Money driven instead of mission-driven -No HR department - there's no one to monitor behavior between agents. Compass agents are cutthroat, nasty, and outright rude to one another. -Disregard for fair housing - fair housing is treated more like a joke than a serious issue. I've heard a concerning amount of discriminatory and prejudiced comments from some of the "best" agents. -Toxic company culture - agents are viewed as competition instead of colleagues. Everyone talks poorly about the other teams/agents behind their backs. -Absent management that's only concerned with making money - management turns a blind eye to infractions committed by the successful agents. If you bring in the money, you're invincible - the "best" agents flout the mandatory mask policy in the office, make discriminatory comments during meetings, and treat the staff poorly. -Disregard for COVID safety - COVID is treated more like an inconvenience instead of a legitimate safety concern. When there was a COVID outbreak in my building, I never received an email from management about a potential exposure. I only found out from another agent.

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      13 people found this review helpful
    5. 3.0
      Current Employee, more than 1 year

      Great overall culture, operations team culture still needs to be improved

      May 14, 2021 - AEM 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing coworkers, some of the nicest and smartest people I have ever worked with. There is the opportunity for growth but lots of internal politics to navigate...

      Cons

      A lot of managing up with the managers and you wear many hats in this role.

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    6. 1.0
      Former Employee, more than 3 years

      HORRIBLE AGENT RESOURCE FEE

      Apr 15, 2021 - Real Estate Agent in Fort Lauderdale, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I loved working with my team

      Cons

      Half way 2020, during the pandemic, compass Managment coldly decided to slap agents with a $1750 resource fee. Regardless many people lost their jobs and there was instability they decided to do this. Resource fee is basically all the programs and services that compass brokerage offers their agents..except that the amount is absolutely ridiculous! No one wants to talk about it because team leaders are encouraged to tell their agents to not complain. How did compass get away with this? I have no idea. This fee is charged in many other brokerages but either for a wayyyy lower fee or their free. Compass always makes so much money from the sweat of their agents, was this necessary? Many new agents wants to leave compass but their resources fees have been turned into credit, so they have to get it paid off before they can even leave or they have to pay it cash. Thank fully I left, to a brokerage that doesn’t take advantage. Do not get stuck in the Compass glitz and glamour, a good agent will thrive in any brokerage.

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      4 people found this review helpful
    7. 5.0
      Current Employee

      Great Company to work for

      May 11, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Incredible technology, great team environment

      Cons

      Lots of competition throughout company

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    8. 5.0
      Former Employee, more than 1 year

      Assistant to real estate team.

      May 6, 2021 - Executive Licensed Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Collaborative, national real estate company. Tech focused and forward thinking.

      Cons

      Start up, so some of the headaches that come along with start ups are relevant here.

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    9. 1.0
      Former Employee, more than 1 year

      Beware of what lies under the $’s spend on employee morale

      Apr 27, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The agents at Compass are truly some of the best in the industry

      Cons

      The executive team will not accept being challenged. Compass is a traditional brokerage that spend a ton of money on technology and employee retention, but it is unsustainable as they give outsized commission splits to their (high quality) agents but do not earn any additional $’s to pay for their extravagant spend elsewhere. In other words, they have spent $100’s of millions of dollars pretending they are a technology difference maker in the industry that commands a multiple relative to the competition, but all they are is a smaller version of them that just happens to spend a lot more money.

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      3 people found this review helpful
    10. 5.0
      Current Employee, less than 1 year

      Love it

      May 3, 2021 - Strategic Growth Partner in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Career path is evident and they lay out clear metrics to hit in order to be promoted , culture is amazing

      Cons

      Real estate / agents in general are difficult

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