Customer Service applicants have rated the interview process at Direct Interactions with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 77.3% positive. This is according to Glassdoor user ratings.
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You send message to chat bot. It replies that no one is available for interview. They then send an email with a link and you wait for them to call over PC. Regular Interview questions and brief roleplay.
Very easy process done through the computer and lasted about 10 mins. They asked questions about my computer and situations with training and handling upset customers. Would recommend to anyone