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      Technical Support Engineer Interview

      Apr 15, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Elastic in Aug 2017

      Interview

      5 interviews as total. the first was with a recruiter, and second was with a support manager and form third to forth was with support engineers and last was with top manager of support department.

      Interview questions [1]

      Question 1

      - Java basic knowledge - TLS/SSL basic knowledge, certificates related - experiences about Elastic products (No complicated question technically)
      Answer question

      Other Technical Support Engineer Interview Reviews for Elastic

      Technical Support Engineer Interview

      Apr 23, 2025
      Anonymous Interview Candidate
      Bengaluru
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Elastic (Bengaluru) in Mar 2025

      Interview

      HR Round (15 mins) Introductory discussion about your profile. 1hr Technical interview Key questions: Tell me about yourself. Why support? Internal vs. external customers? Handling challenges, angry customers, or tight deadlines. Exposure to distributed systems (e.g., Elasticsearch, SQL clusters). Experience with Elasticsearch, Logstash, Kibana. Why join Elastic? 1. Disk I/O Troubleshooting (iostat): Analyze two machine outputs to identify performance issues. Understand iostat metrics and how they affect VMs/apps. 2. Networking Debugging: Two VMs with data transfer issue despite telnet success. Debug with network tools, check firewall, OS settings, and logs. Debug across web server, application, and database layers. Java/web tech experience preferred. 4. General Tech Questions: Favorite/challenging issues to troubleshoot. Experience with Java, APIs, multi-tier debugging.

      Interview questions [1]

      Question 1

      how to debug Web Server throwing Issue (500 Error)?
      Answer question

      Technical Support Engineer Interview

      Dec 21, 2022
      Anonymous Interview Candidate
      São Paulo, São Paulo
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Elastic (São Paulo, São Paulo) in Oct 2022

      Interview

      Had 3 rounds of interview. All of them were good in my opinion, however, they ghosted after the 3rd interview which was done with 2 members of the Technical Support Team. I never received a feedback on the status of the application, so far, no approved or rejected email.

      Interview questions [1]

      Question 1

      What is the heap of a JVM?
      Answer question