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      Participant Services Representative Interview

      Mar 3, 2019
      Anonymous employee
      Andover, MA
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Empower (Andover, MA)

      Interview

      The process is lengthy. It takes between 2-3 weeks. You have a phone interview . Once you pass the phone interview then you have an in-person interview . You are normally interviewed by a team lead and a manager. It normally is 1-1.5 hours.

      Interview questions [1]

      Question 1

      So tell me a little bit about you self?
      1 Answer

      Other Participant Services Representative Interview Reviews for Empower

      Participant Services Representative Interview

      Feb 8, 2018
      Anonymous employee
      Greenwood Village, Arapahoe, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Empower (Greenwood Village, Arapahoe, CO) in Jan 2018

      Interview

      Took a couple weeks for callback, but then the process was pretty clear-cut. 1st interview with recruiter, 2nd interview with manager. Shortly followed by a background check. Once that clears it is a pretty quick and easy process to get drug screen and other requirements completed.

      Interview questions [1]

      Question 1

      What are the challenges of working from home?
      1 Answer

      Participant Services Representative Interview

      May 31, 2015
      Anonymous employee
      Andover, MA
      Accepted offer
      Neutral experience
      Average interview

      Application

      The process took 2 weeks. I interviewed at Empower (Andover, MA) in Jul 2014

      Interview

      Very short interview process. Had 3 total interviews. I had the intereview over skype but most people have it in person. First interview was a phone screen and the next was with the 2 call center supervisors.

      Interview questions [1]

      Question 1

      Be able to have a great customer service example
      Answer question