The first interview was with a member of the HR recruiting team. They ask the standard series of interview questions, focusing on customer service skills and the ability to converse. If they like you, you take a series of tests that measure your math and reading comprehension skills, and your ability to process lines of data. They also give you a lengthy take-home personality test that the bank weighs heavily in deciding employment for a given position. If those tests are satisfactory, a second interview follows with the manager of the branch you're tentatively being hired for. The second interview will also include someone with a higher position in the bank and both will ask questions more directly related to banking and whether or not you'd fit in with their staff.

quick and easy on the phone but in person is very different, branch manager was very unsure and uneasy going, was not the same when you work under said manager