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      Gong

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      Customer Success Manager Interview

      Mar 8, 2019
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 6 weeks. I interviewed at Gong in Nov 2018

      Interview

      I spoke with an internal recruiter first, then with the COO over the phone, then in person with the COO and CS manager, then with the CEO via video conference. Process was smooth and Austin, the recruiter, was great throughout the process in terms of keeping me updated on the process and next steps.

      Interview questions [1]

      Question 1

      Describe your current customer success process with customers?
      Answer question
      avatar
      Gong response
      7y
      Another Gongster family member in da' house — woot woot!!! Happy to hear you had a great candidate journey and we can't wait to see what successes you're going to add to the CS Team!! Not exactly sure which new CS hire you are — but how cool and fun is that Eric guy?! Am I right — or am I right?! Welcome to our team! That cool guy, Eric Lindroos

      Other Customer Success Manager Interview Reviews for Gong

      Customer Success Manager Interview

      Jun 17, 2026
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Gong (Chicago, IL) in May 2026

      Interview

      The interview process was very straightforward with 4 rounds. One initial recruiter screen, hiring manager, mock presentation, and final meeting with a senior leader. All of which, were scenario based questions and insight into one’s professional career experience. I appreciated the thoroughness and professionalism of the team

      Interview questions [1]

      Question 1

      What would one of your past leaders and cross functional partners say about you?
      Answer question

      Customer Success Manager Interview

      Jan 7, 2023
      Anonymous Interview Candidate
      Phoenix, AZ
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Gong (Phoenix, AZ) in Jul 2022

      Interview

      Zoom interview, but I could tell from the beginning there was something, a hard skill, I was missing so they were not really interested. I am not sure what the tool or skill was...

      Interview questions [1]

      Question 1

      What excited you are working at Gong?
      Answer question

      Customer Success Manager Interview

      Jan 27, 2022
      Anonymous Interview Candidate
      Boston, MA
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Gong (Boston, MA)

      Interview

      Really disappointed with my experience with Gong, I use their product and think it’s great. I didn’t officially apply for the role but was contacted by the recruiter for an exploratory chat. After a couple of questions around my background, the recruiter immediately decided that I should be put forward for a less senior role despite my experience and I didn’t get a chance to ask a few questions and the recruiter said they had to run and could only answer 1. Although I didn’t officially apply, I received a rejection email which I find insulting especially as this was meant to be an exploratory chat.

      Interview questions [1]

      Question 1

      What types of customers do you manage?
      Answer question
      8