Typical resume review and questions. Literacy test, followed by an essay, ending with a typing test. Overall easy interview. However, there seemed to be some misinformation on the company website and other websites ($19-24). Pay starts at $19 an hour there is no range or negotiation. Recruiter called with an offer, asking if I'd be willing to go lower than 20. Declined. Furthermore, listing specified a 30 WPM typing speed, was told it was 35 by the recruiter. Regardless when mentioned in passing was met with some hostility... seems like there is not a lot of accountability around there, do not recommend. Should probably do some job listing review before interviewing.
Interview questions [1]
Question 1
Tell me about your last job.
Tell me about how you handle conflict.
For the essay: What does customer service mean to you?
I applied online. I interviewed at Health Advocates
Interview
I wasn't told a whole lot about the process, most coordinating was done via email and I only got to the first interview. I was asked to write down the three questions that I was going to ask beforehand. It was a relatively easy interview, but when I asked about the company culture, the interviewer got defensive and asked why I was asking that question. Major red flag!
Interview questions [1]
Question 1
Do you have any performance reviews from a previous employer?