Interview was really easy. She read questions from a sheet and wrote down the responses. Have a few examples about how you respond under pressure and how you would deal with a difficult person. She then described the job position and asked if I would be able to do it. "Tell me about youself..." "how do you handle pressure?" "Can you deal with difficult people?" "Do you get along well with others?" "How would you calm a person down?"

It was done way back 2006. Call center interviews were quite intimidating during that time but I was glad that my interviewer was really nice. I was able to express myself in English and give out straightforward answers without worrying about my grammar.