IT Cosmetics interview questions

first step: interview with counter manager. Questions, What is good customer service to you?How much you know about this brand? Some questions based on previous work experience and the resume . Second step: interview with area manager. Question like customer service skills. What will you do if you receive complaints from customer ? Why It cosmetics?

Telephone interview. Interview at L'oreal Headquarters. We were told we would hear back in two weeks time. Two weeks passed I did not hear back so I emailed to find out what was happening. I received an email full of praise and was told they just needed Boots to confirm a head count. I did not hear back. I left voice mails, emails and even wrote a letter to find out what was going on as I had such positive feedback from my interview I was confident I had got the job. All my efforts to get in touch were ignored. Very unprofessional and disappointing for L'oreal not to have the manners to reply to let me know what happened.