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      JPMorganChase

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      Fraud Protection Representative Interview

      Apr 13, 2011
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at JPMorganChase (Phoenix, AZ) in Mar 2011

      Interview

      Applied online for the position and received a call from a recruiter the following day. She explained to me the basic job requirements and asked me questions reguarding information from my online app, my current and previous jobs, and my general customer service experience. Following this phone interview, she set me up for an in person interview at the corporate office 2 days later. The in person interview consisted of me talking to 2 of the floor managers for the postion for about 30 minutes and then the senior manger after that. The in person interview was just like any other, they asked me very typical interview questions, why I thought I would be good for the job, etc. After speaking witht the senior manager, she told me they had some more people to interview but that they would let me know what they decided in a few days. Not even 2 hours later I recived a call for the original recruiter I had spoken to on the phone and she said they would like to offer me the position! After formally accepting the offer, I had to do a background check, fingerprinting, and a drug test. Overall, I was very pleased with how quickly the whole process went and how nice everyone was that I spoke to. I'm definitely looking forward to starting my career with Chase! My advise to anyone applying for any postion in this company would be to ASK QUESTIONS during the interview! I went on their website prior and read some information about the company that I wanted to know more about, and when I brought it up to senior manager, she really liked that I was asking! Asking questions just makes you seem more prepared and more interested in the job and company.

      Interview questions [1]

      Question 1

      Give us an example of a time when you had to deal with an irrate customer, use details.
      Answer question
      1

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