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      Customer Success Manager Interview

      Sep 7, 2022
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Lightspeed in Jan 2021

      Interview

      A couple of interview rounds: starting with someone from HR (more as a screening), then a conversation with the Customer Success-team and after that a conversation with the Customer Success team-lead. All really nice people and just natural conversations.

      Interview questions [1]

      Question 1

      What does it take to be a good Customer Success Manager?
      Answer question
      avatar
      Lightspeed response
      3y
      Hi there, thanks for taking the time to share your positive experience with Lightspeed on Glassdoor!

      Other Customer Success Manager Interview Reviews for Lightspeed

      Customer Success Manager Interview

      Jul 21, 2023
      Anonymous employee
      Paris
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Lightspeed (Paris) in Jul 2023

      Interview

      First call with the HR to better understand the position, the company and see if you fit in the position. Second call with the CSM team, we talked about the position and the company, but of course about you, they are trying to better understand who you really are and if there is a good feeling between the team members and you. Third call is with your direct manager (in office or remotely), she/he is looking for your understanding about the position you're applying for.

      Interview questions [1]

      Question 1

      What did you understand about the position?
      Answer question
      avatar
      Lightspeed response
      2y
      Hi There, Thank you for the positive review and for showcasing the steps of the interview process. As a team, we strive to make every step count so both parties can explore the chances to its fullest. We're thrilled to hear you've accepted and are exploring Lightspeed further. Welcome! - The Lightspeed Talent Acquisition Team

      Customer Success Manager Interview

      Mar 8, 2023
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Lightspeed (New York, NY) in Feb 2023

      Interview

      Seamless Interview process where HR was with me every step of the way. I had an initial HR interview and three follow up interviews with team members. The whole process took about two weeks and was the least stressful interview process I have been apart of.

      Interview questions [1]

      Question 1

      Describe a time where you had to deliver bad news and how did you handle that?
      Answer question
      avatar
      Lightspeed response
      3y
      Hi there! Thank you for taking the time to share your experience, we really appreciate it. We’re happy to hear your experience was a positive one and even happier to hear you’ve joined the team. Welcome to Lightspeed! - The Lightspeed Talent Acquisition Team

      Customer Success Manager Interview

      Apr 19, 2022
      Anonymous employee
      Amsterdam
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 4 weeks. I interviewed at Lightspeed (Amsterdam) in Feb 2022

      Interview

      I first had an introduction call with someone from HR to get basic information about the job and Lightspeed. I then had two other interview meetings with employees of the CSM team. The first one to have a more in depth overview of what the role entails. The second one to see if I was the right fit for the role.

      Interview questions [1]

      Question 1

      If a customer is complaining and thinking about cancelling the partnership/subscription, how would you react to let him/her stay?
      Answer question
      avatar
      Lightspeed response
      4y
      Hi there, thanks for sharing your positive experience with Lightspeed on Glassdoor!

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