I applied online. I interviewed at Lowe's Home Improvement in Apr 2014
Interview
Filled out online application, assessment. Called in for an interview. Unprofessional because I waited 30 minutes for the first interview and another 30 minutes for the second interview. One was with HR, the other with the manager of the department. All behavioral and read off of a piece of paper. Did feel impersonal because of that. Questions are customer oriented. would be hard interview for someone with little customer service experience. (Name a time when you had to deal with a difficult customer, when you were criticized by someone, when you made a mistake). They choose candidates based on the total score. They rate each answer with a certain amount of points.
Interview questions [1]
Question 1
Name a time when you had to go back on a promise to a customer. What did you do?
I interviewed at Lowe's Home Improvement (Zephyrhills, FL)
Interview
Rather easy interview process. There were only a handful of questions that were pretty standard for a retail position. When the interview was scheduled, I was told it was one person, but ended up being another person conducting the interview, which wasn't a big deal, but when you go in to the place it's nice to ask for the correct person.
Interview questions [1]
Question 1
When was a time that you've gone above and beyond for a customer?
It was Easy and I was able to get the job done. It was a good experience and I had a great time. Questions asked were about my experience with home improvement.
Pretty easy interview. Basic questions about work history. What experience you have pertaining to the role. A few scenario questions about customer interaction and teamwork. Pretty much show confidence you can handle the job.