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      MATCHES

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      Customer Service Interview

      Jun 18, 2019
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at MATCHES (London, England) in Feb 2017

      Interview

      There were supposed to be two interviews. The first one was with HR officer and a team leader from customer service . The second one supposed to be with a manager of customer service .

      Interview questions [1]

      Question 1

      1, Tell me about yourself. 2. What do you know about our company. 3 How do you handle a difficult situation 4, Any example you had a difficult customer and how did you solve it.
      1 Answer
      2
      avatar
      MATCHES response
      6y
      Thank you for taking the time to review your experience at MATCHESFASHION.COM. It's always beneficial for us to receive feedback to support us in improving ways of working. It’s great to hear you had a positive interview experience with us! Please feel free to email the Talent Team at careers@matchesfashion.com if you have any further feedback you’d like to share. Thanks, Ras- Talent Partner

      Other Customer Service Interview Reviews for MATCHES

      Customer Service Interview

      Oct 24, 2024
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at MATCHES

      Interview

      30 mins of zoom interview, asked about how to handle conflicts between teammate and I, what did you do to solve the problem and prevent in the future. what did you achieved in previous job

      Interview questions [1]

      Question 1

      what did you achieved in previous job
      Answer question

      Customer Service Interview

      Feb 21, 2017
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at MATCHES (London, England) in Jan 2017

      Interview

      The process took 10 weeks. I attended the first interview at The Shard, which was meant to be the only interview. However the interviewer was sick and I was seen by a lovely lady who was just covering for the person who was meant to interview me and I had to wait 15 before being seen, it like they weren’t aware that I was coming. I was invited for a 2nd interview, still I was seen 10 minute late. Since attended the 2nd interview it now 4 weeks and I haven’t received any feedback or any acknowledgement of being successful or unsuccessful. This is so unprofessional and it shows lack of knowledge in hiring process. Before going for the interview I read reviews about the company which, was bad but I had to give them the benefits of the doubt. But now I really regret ever applying to this company or even attending the interview, it was a complete waist of my time, also at the 2nd interview the managers didn’t even have my CV with them they had pads but not a singer note was taken. I’am really disappointed, because they think not getting back to candidates is a good practice. Not knowing that these candidates could be potential consumers. That also one of the reason the company is still at start up even though they have been in business for several years, they are not growing fast like their competitor. I contacted the HR for feed back no reply. It probably a lucky escape for me because most of their employees aren’t happy.

      Interview questions [1]

      Question 1

      General customer service question
      Answer question
      6
      avatar
      MATCHES response
      9y
      Thank you for taking the time to review your experience at MATCHESFASHION.COM. It's always beneficial for us to receive feedback, good or bad to support us in improving ways of working. We are sorry to hear that you have had such a bad experience, this is certainly not the standard we'd set or expect with any candidate. . We are more than happy to provide feedback to anyone that has attended an interview at MATCHESFASHION.COM. Please can I request that you email careers@matchesfashion.com and we will pick up your request and respond as soon as possible.

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