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      Customer Success Manager Interview

      May 10, 2018
      Anonymous employee
      San Diego, CA
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. The process took 7 weeks. I interviewed at MOGL (San Diego, CA) in Jul 2014

      Interview

      It was a four-stage process, in-house recruiter first, several team members (both cross-functional and direct) second, with a hiring manager third, and with the founder+co-founder fourth/last. They also requested me to conduct a power point case study to present and skills testing. First few stages were performed via telephone. The last two stages were conducted via video conference and then an in-person. The final stage was with founders and was more focused on an overall cultural fit. The Interview Process was a little long of but wasn't that difficult.

      Interview questions [1]

      Question 1

      Tell me about a challenge you remember that you had at your previous job/company and how you overcame it? What was the most satisfying job you have ever had in the past? Tell us why you think you are a good fit for this company and role? Tell me about a time when you had to make a tough decision and how that decision changed things for the better?
      Answer question