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      McKinley, Inc.

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      Customer Care Associate Interview

      Mar 21, 2017
      Anonymous employee
      Ann Arbor, MI

      Other Customer Care Associate Interview Reviews for McKinley, Inc.

      Customer Care Associate I Interview

      Jan 20, 2019
      Anonymous employee
      Ann Arbor, MI
      Accepted offer
      Positive experience
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at McKinley, Inc. (Ann Arbor, MI) in Sep 2016

      Interview

      Writing assessment, phone interview, in person interview, drug test before finally receiving an offer letter. Not personable at all. Pretty rigorous for an entry level position. I would have been disappointed after putting in so much effort to not get the job. I also don't think the writing and phone portion could really distinguish qualified candidates to do these things.

      Interview questions [1]

      Question 1

      what does it mean to provide good customer service.
      Answer question
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at McKinley, Inc. (Ann Arbor, MI) in Mar 2018

      Interview

      Apply online, get a phone call, written interview, phone interview, actual interview at HQ, background check, drug test. Really that's about it. If you're eager, then you're probably going to do just fine.

      Interview questions [1]

      Question 1

      Describe Customer Service.
      Answer question

      Customer Care Associate Interview

      Jun 12, 2017
      Anonymous employee
      Ann Arbor, MI
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at McKinley, Inc. (Ann Arbor, MI) in Oct 2015

      Interview

      All hiring managers that I spoke with were professional and looking for ways to connect with you and get to know you, they were hard to read, but upfront at the end of the interview if they were moving you along in the process or not.

      Interview questions [1]

      Question 1

      When you had a conflict with someone above you previously, how did you handle it?
      Answer question