Thank you for taking the time to share this feedback, and I'm genuinely sorry this was your experience with us. This isn't the standard we hold ourselves to, and it's disappointing to hear we fell short at multiple points in the process. The delays, lack of communication about timing changes, and insufficient feedback after your interview represent failures in our process. You deserved better - both in how we managed your time and in providing meaningful feedback when you specifically requested it. These aren't the candidate experiences we want to create, and I appreciate you being direct about where we failed. We've recently expanded our People & Culture team, which includes dedicated focus on improving our talent acquisition and candidate experience. Your feedback highlights exactly why this investment was needed. I realise this doesn't change your experience, but I want you to know this feedback matters and will inform how we improve. Thank you again for sharing it candidly. — William Cowell, Director of Engineering