Where can I find NHS 111 Contact Centre interview experiences by job title?

Health Advisor (17) ; NHS 111 Health Advisor (9) ; Call Handler (5) ; 111 Call Handler (4) ; 111 Health Advisor (2) ; NHS 111 Call Advisor (2)

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NHS 111 Contact Centre

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NHS 111 Contact Centre interview questions

Updated Feb 4, 2026

based on 6 ratings

Difficulty

Average

Experience

Mostly positive

How others got an interview

60%
Applied online
Applied online
20%
Recruiter
Recruiter
20%
Staffing Agency
Staffing Agency

Interview search

6 interviews

Non Emergency Call Handler Interview

Feb 5, 2026

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I interviewed at NHS 111 Contact Centre (Norwich, England) in Feb 2026

Interview

i have received an invite for an online interview. Was able to understand the questions and they have provided with an easy structure to follow. I have received plenty of time to prepare and answer my questions that made me feel less anxious and worried before each question of the interview.

Interview questions [1]

Question 1

they asked to tell me a bit about myself

Answer question

Health Advisor Interview

Sep 20, 2024

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied online. The process took 4 weeks. I interviewed at NHS 111 Contact Centre (London, England) in Jan 2020

Interview

Competency based questions based on a set of key skills around customer interaction, system skills, typing and listening skills. The ability to be able to navigate a PC, use telephony equipment and be able to probe to get the right answers from a caller

Interview questions [1]

Question 1

Competency based questions are asked based on people interaction

1 Answer

Customer Service Representative Interview

Jul 10, 2023

Anonymous Interview Candidate

Declined offer

Positive experience

Easy interview

Application

I applied through a recruiter. The process took 5 days. I interviewed at NHS 111 Contact Centre (Plymouth, England) in Apr 2023

Interview

Friendly, chatty. Really supportive and low pressure. They seemed really eager to have someone come on board. Would have taken the opportunity had certain circumstances not come up. They seemed to offer a lot of support and training which would definitely come in handy

Interview questions [1]

Question 1

How do you recover from a really difficult customer who's had a go at you over the phone?

1 Answer

Viewing 1 - 5 of 6 Interviews

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NHS 111 Contact Centre interviews FAQs

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NHS 111 Contact Centre

NHS 111 Contact Centre interview questions

Average

Mostly positive

How others got an interview

Interview search

Non Emergency Call Handler Interview

Health Advisor Interview

Customer Service Representative Interview

Top companies for "Compensation and Benefits" near you

NHS 111 Contact Centre interviews FAQs

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Non Emergency Call Handler Interview

Health Advisor Interview

Customer Service Representative Interview

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