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      User Support Specialist Interview

      May 3, 2019
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Noom

      Interview

      I applied on a job site specifically for working from home. After the initial application, I received an email asking me to respond to user emails as though I already had the job. Once I submitted that, I was asked to move forward with an interview with one of the team managers. She was incredibly friendly and upbeat and really showed me what the company culture and values were like. It was a very easy-going and relaxing atmosphere. I had a follow-up interview with the Director of Recruiting and I was offered the job.

      Interview questions [6]

      Question 1

      What interests you in a User Support Specialist position?
      Answer question

      Question 2

      Tell me about a time where you had a conflict with a co-worker and how you handled it.
      Answer question

      Question 3

      How would you approach a situation where an angry user gets in contact with you through multiple channels and is experiencing a technical issue?
      Answer question

      Question 4

      How do you deal with pressure?
      Answer question

      Question 5

      What is a weakness you have and how are you improving?
      Answer question

      Question 6

      What's a time you caused chaos?
      Answer question
      27

      Other User Support Specialist Interview Reviews for Noom

      User Support Specialist Interview

      Feb 4, 2021
      Anonymous Interview Candidate
      Aransas Pass, TX
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Noom (Aransas Pass, TX) in Feb 2021

      Interview

      First is an extensive application where you're asked questions like: describe a hobby or topic that interests you in at least 100 words. Describe it as if you are speaking with someone who has no knowledge of the topic. Are you funny? prove it: with a blank space to say something funny. There were instructions to answer all of the following questions except this next one (to check if you're paying attention to the details of the instructions; you need to leave the next box blank). Then I had a follow up meeting for a skills test where I was asked to roleplay solving technical issues in chat, and I was asked to make up the solutions on the spot since I don't yet have any real knowledge of the actual answers to the questions. Then I had a 1 hour interview where the interviewer asks behavioral questions, many designed to put the interviewee on the spot. I was told I received positive feedback on the skills test via email 1.5 hours after taking it, and a 1 hour interview was scheduled. Several of the interview questions were tough. I have never been asked these kinds of behavioral interview questions before, but I thought that I answered the questions pretty well and had a pretty good rapport with the interviewer, though I was noticeably nervous at the beginning. Towards the end of the interview, I asked her about her experience with Noom, and she told me that it was the best job she has ever had, listed a lot of perks and positive things about the company, and got me really excited for the chance to join the team. 1.5 days after the interview, I received an email from a no-reply Noom account that contained an automated rejection letter. "After an extensive review of your application and qualifications, the team has decided to continue their search for an individual who is a closer match for our current needs. " I felt like I had been punched in the gut. It really felt bad. I was told that I did well in the skills test, showing, I think, that I could do the job, so it must have been that after I was interviewed face-to-face, they decided that they didn't want to work with me. I told them that I would be willing to work any shift that was needed, including 12am-9am. I just really wonder what I did that made them come to that decision. I would have really appreciated some feedback. I really wanted to work at Noom, so I didn't have any other job prospects lined up. Now I'm worried that whatever I did that was a deal-breaker in that interview is a mistake that I'm going to repeat again. I feel like I invested a lot of time and effort into writing a cover letter, submitting a resume, filling out an intensive application form, sitting in for a skills test, and sitting in for a one hour interview. I feel like it would have been kind of Noom to take the time to explain their decision and give me some feedback just so I understand why I wasn't a good enough fit and so I could improve for a future interview/job.

      Interview questions [1]

      Question 1

      1. What is your greatest weakness? How have you worked on improving? 2. Name a time when you had a disagreement with a manager, and how you handled it. 3. Why do you want to work for Noom? 4. What is required for great customer service? 5. Name a time when you had difficulty understanding a person (but not a language barrier) and how you overcame it 6. Describe who you think was your best manager, and why, and your worst manager, and why 7. Why do you want this particular position at Noom? 8. Describe a time when you had to deal with an irate customer, and how did you handle it. 9. Are you able to handle doing repetitive tasks for long periods of time? 10. What is your current work from home space? 11. Think of a new software program you had to learn in a work environment. How long did it take you to learn it? How did you learn it? 12. How many days per month do you think it is acceptable to call in from work? 13. What do you think makes you a good fit for this position?
      1 Answer
      6

      User Support Specialist Interview

      Feb 11, 2021
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Noom in Feb 2021

      Interview

      I was scheduled for my interview about a week a ahead of time. Set up the slack workspace the day of the interview. My interviewer never showed at the scheduled time. I had to reach out to see if there was an issue on my end that was messed since I was sitting there waiting for 15-20 min. Then I finally got a response and I was asked if I still had time available. I immediately jumped on the call and slack. The interview was straight forward. I was given chat scenarios via slack and asked to answer them even though I knew none of the policies or procedures. I was told to just make them up. It was pretty easy but I feel like they need to be more organized AND ON TIME! I was definitely more upset that I was left sitting in my interview at the scheduled time with a no show. So I’m not even mad I didn’t get the offer. First impressions are everything.

      Interview questions [1]

      Question 1

      Made up customer issues with back and forth conversation until they say they are moving to the next question.
      Answer question
      1

      User Support Specialist Interview

      Sep 14, 2020
      Anonymous Interview Candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Noom in Sep 2020

      Interview

      So far so good, first is an interview with a support team specialist and second part is with team lead. Very easy and nice. Iam Still in the process. But iam hoping to pass this second interveew and get an offer.

      Interview questions [1]

      Question 1

      Tell me about a time you encountered a difficult client?
      Answer question
      2

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