Customer Service Representative applicants have rated the interview process at OpticsPlanet with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 42.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at OpticsPlanet overall takes an average of 12 days.
Common stages of the interview process at OpticsPlanet as a Customer Service Representative according to 3 Glassdoor interviews include:
Phone interview: 18%
Drug test: 18%
One on one interview: 18%
Presentation: 18%
Background check: 9%
Personality test: 9%
Skills test: 9%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 1 day. I interviewed at OpticsPlanet (Northbrook, IL) in Nov 2016
Interview
I did a short-term temp HR job, then at the end I asked about applying for a regular position and went directly to the test then Interview within a few hours
Interview questions [1]
Question 1
For the CSR role, very basic questions about personality and how to handle difficult customer situations. Very relaxed convo, manager was very cool about it.
I applied through college or university. The process took 4 days. I interviewed at OpticsPlanet (Northbrook, IL) in Jan 2016
Interview
The interviewer went fast through the questions barely making eye contact like they had someplace else to be. Also the questions asked did really related to customer service - asking me how I would handle angry co workers and when woul dbe an appropriate time to take a break
I applied online. The process took 3 weeks. I interviewed at OpticsPlanet
Interview
Took roughly 3 weeks from submission of application to a job offer. After a general phone screen, I interviewed with 2 employees (one of which turned out to be my boss). The questions were generic, and then there were example questions in which you were asked to design/create/respond to an example situation .... ex: X vendor would like a marketing plan created - how would you take them to market ... The interview process was challenging, but nothing overwhelming.