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      Customer Support Representative Interview

      Mar 30, 2019
      Anonymous Interview Candidate
      Boulder, CO
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Peaksware (Boulder, CO) in Mar 2019

      Interview

      Bland HR interview with no tech specs. Interviewed for music industry specific software support; they wanted someone with a full music degree. Interview was more focussed on cookie-cutter HR questions about employment gaps and didn't seem interested in transferable skills in music tech and fairly pro level audio engineering skills. I got the sense the interviewer didn't know enough about audio engineering and music production to even assess what I was bringing to the table. Seemed like an outsourced HR person, called from out of state number. They were also 15 minutes late. I was honestly not impressed with their product based on bad user reviews. They're managed by a fitness tech company, and it shows in their product. I was a lot less interested in their gym benefits and wanted to talk a lot more about where they're going in the future in competing with things Apple is bringing to the table. I don't see how they're keeping up with the app market; one of my software tools can do 20x what theirs does for $100 less and 50 times less hassle. It's also concerning that they're looking for a unicorn level of music tech and performance skills, and coming at it from a bland app market perspective. Demanding 20 years experience in the form of a music performance degree for an hourly job, then being pissy over an employment gap and retail side hours was honestly a little galling.

      Interview questions [1]

      Question 1

      Explain gap in employment (from 8 years ago)
      1 Answer
      1
      avatar
      Peaksware response
      7y
      We're sorry to hear that you did not feel our interview process met your expectations. At MakeMusic and at all of our Peaksware brands, we strive to provide candidates with the best possible experience in a timely manner. We wish you good luck in your job search.

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