The interviewers were friendly and the conversations themselves were positive. The only downside was the process.
The final stage involved creating a fairly substantial integrated acquisition campaign across multiple touchpoints, complete with a presentation, at short notice over a weekend, for a 9-month fixed-term contract role. I had initially been given the impression the presentation would be held remotely; however, it ultimately required significant travel to Leeds at my own expense. It felt like a large amount of unpaid work to complete within a few days, particularly for a mid-weight role. If the intention is to assess a candidate’s thinking and design ability, I think a shorter, more focused exercise would achieve the same outcome while placing far less demand on candidates’ time.
After investing a considerable amount of time and money into the process, the outcome was communicated via a generic rejection email, with feedback only available upon request. Given the stage of the process, more personalised communication would have been appreciated.
Interview questions [1]
Question 1
Can you tell me the difference between a brand campaign and a performance campaign?
Applied for a Service Delivery Manager role and received an automated acknowledgement confirming my application had been received and would be reviewed. Unfortunately, I never received any further communication—not even a rejection email. I appreciate recruitment teams are busy and not every applicant can be interviewed, but a simple update or courtesy rejection goes a long way. Candidate experience is an important reflection of any organisation, and unfortunately mine ended with complete silence.
The process started simply enough. HR contacted me for an initial screening and asked very basic questions. They also shared the salary range, which I confirmed I was happy with. I was told they would update me the following week after sharing my CV with the relevant team.
Unfortunately, I did not hear back and had to chase them twice. I eventually received a response saying the salary range for the role had been reduced. I confirmed that I was still happy to proceed, as long as the role was still moving forward. By that point, it had already been around a month since my initial screening.
Two days later, I received an email saying they would not be moving forward with my application (through Linkedin application).
Overall, I found the process very unprofessional. It is disappointing when a company does not communicate properly with candidates and leaves them having to chase repeatedly for updates. Based on my experience, the reviews from former employees seem to speak loudly about the company.
Also the role is still up on Linkedin after 3 months.
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