Planning Center interview questions

My experience with the initial screening interview was disappointing. The Talent Acquisition representative appeared disengaged throughout the conversation. The interview was very scripted - questions were read off a list, and after each of my answers, the response was simply “ok, great,” followed immediately by the next question, with no follow-up or genuine interest in what I shared. Once that part was over, I was given a general overview of the company and role, which basically repeated information already available in the job description. When I asked more specific questions, I was told that she was “not a technical person” and couldn’t provide further details. This experience felt inconsistent with the company’s reputation, as many reviews highlight a strong culture of caring about employees. If that were truly the case, I would expect more attention to the quality of candidate interactions, starting with engaged and well-prepared recruiters. Overall, the interview felt impersonal and transactional, to the point where it genuinely felt like speaking to an automated system. Ironically, I believe even an AI could have provided a more interactive experience.

Initial written application comprised of eight questions such as: What experience do you have with Planning Center products? Tell us about your experience working in full-time customer service roles. This position involves answering a high volume of often repetitive customer questions. What appeals to you about that type of work environment? Application window closed as scheduled and all applicants were notified with clear timeline and all steps in the process, approximately one week to complete and one week for the team to review. Assessment was total of three customer service responses (two being highly redundant), and observations about the interaction. Took about 30 minutes to find the information and complete. Most of it was copy/paste off the Helpdesk - the hardest part was confirming iOS compatibility with a specifically dated product. Received a callback for in person interview which was 45-minutes up (up to 1hr) with three staff - two support staff to ask questions and a tech to record the interview and also answer questions as applicable. Very clear succinct interview with questions directed at cultural fit and working preferences over skillset.