Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Qantas

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Qantas reviews | Qantas jobs | Qantas salaries | Qantas benefits
      Qantas interviewsQantas Customer Service Representative interviewsQantas interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      Jul 30, 2025
      Anonymous Interview Candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at Qantas

      Interview

      The interview process involves resume screening, initial phone screening, technical or behavioral interviews, panel assessments, and final HR discussions to evaluate a candidate’s qualifications, skills, and cultural fit before hiring.

      Interview questions [1]

      Question 1

      How to handle a disgruntled customer
      Answer question

      Other Customer Service Representative Interview Reviews for Qantas

      Customer Service Representative Interview

      Mar 24, 2026
      Anonymous employee
      Sydney
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Qantas (Sydney)

      Interview

      Assessment day was great. Currently waiting on ASIC review, which I heard could take a while, but so far a positive experience. The staff were all very kind and informative.

      Interview questions [1]

      Question 1

      Mostly customer service questions - How you handled a difficult customer and things along those lines.
      Answer question

      Customer Service Representative Interview

      Jul 31, 2025
      Anonymous Interview Candidate
      Australind
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Qantas (Australind)

      Interview

      The interview team was very professional. I was late and the team responded quite quickly with an updated location. I then proceeded with the interview. I was offered to work within 3 days.

      Interview questions [1]

      Question 1

      Why do you want this role?
      1 Answer

      Top companies for "Compensation and Benefits" near you

      avatar
      Platinum Air Cargo
      4.4★Compensation & Benefits
      avatar
      Mercury Business Services
      3.8★Compensation & Benefits
      avatar
      Icelandair Group
      3.6★Compensation & Benefits

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.