Customer Billing Specialist applicants have rated the interview process at Ricoh with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 57.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Billing Specialist roles take an average of 30 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Ricoh overall takes an average of 22 days.
Common stages of the interview process at Ricoh as a Customer Billing Specialist according to 2 Glassdoor interviews include:
Phone interview: 17%
One on one interview: 17%
Group panel interview: 17%
Skills test: 17%
Background check: 17%
Drug test: 17%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Ricoh (Houston, TX)
Interview
LONG interview process. I went through 3 interviews in their office with a total of 5 or 6 managers. The questions were pretty typical, but the interview was difficult only because they made me come in 3 times. I still don't understand why, because each time they asked me the same questions and I gave the same answers each time.
My first interview was with one manager. She told me they would either call back with an offer or to schedule a second interview. About 3 weeks after my first interview, I received a call to come back for a second. There I met 3 managers, who pretty much asked the same questions as the first interview (both interviews lasted about 45 minutes). Then I received another call from another manager of a different department, but also billing - for a different set of clients and she wanted me to come for another interview for her department. I went, had another 45 minute interview with her and another manager. About a week later she called saying they wanted to set up yet another interview, but this time a phone interview with her boss. Then she called back saying never mind the boss said to go ahead and offer me the job.
I ended up turning the job down because it was paying $2/hr less than I already made at my current job and was further away and would require paying lots of tolls. They were not willing to negotiate the pay at all, even when I explained all this to them and even though I have 5 years of experience.
Interview questions [1]
Question 1
Typical questions - Strengths, weaknesses, difficult situations with co-workers. Tell me about a time you went above and beyond for a customer.
I applied online. I interviewed at Ricoh (Glastonbury, CT) in Aug 2012
Interview
Applied online, over the phone recruiter interview, 1 on 1 2nd interview, drug test with in 24 hours acceptance letter. training was 5 weeks long and it was fully paid. The process was quick and painless. However I was referred by a long term current employess.