Working at Ricoh | Glassdoor

Ricoh Overview

Exton, PA
10000+ employees
Company - Public (7752)
IT Services
$10+ billion (USD) per year
We’re much more than printers and copiers. Today, we are empowering digital workplaces, which means connecting people to information faster and more conveniently than ever before. We deliver products, services, and solutions to help companies make the most of their ... Read more

Mission: At Ricoh, we are committed to providing excellence to improve the quality of living and drive sustainability. Our mission statement reflects Ricoh’s core purpose-it is a statement of why we do what we do. We provide excellence to our customers through innovative ... Read more

Glassdoor Awards

Best Places to Interview: 2017 (#66)

Company Updates

  • Did you know that upon completing Google’s IT Certification program, provides a pathway to a job at Ricoh USA, Inc.? We're looking for smart, driven and talented individuals to join our teams. Search current opening: #WeAreRicoh #WorkSmarter #GrowWithGoogle #ITCert


    With our legacy of innovative technology and our deep expertise in capturing, transforming and managing information, we deliver solutions that power today's changing work environments. And with our commitment to ethics, you can be sure that we're doing it with transparency, integrity and corporate social responsibility.

  • Acknowledging our community outreach engagements and dedication to building a diverse workforce, television show Military Makeover (hosted by Montel Williams) contacted Ricoh to be featured in an upcoming segment. Tune in on Thursday, October 3, to watch Ricoh veterans featured on Military Makeover: Operation Career airing on Lifetime TV.

    Jobs for Veterans | Ricoh USA

    We understand the sacrifices that current and former military have made on behalf of our country. When transitioning out of the military, many veterans realize adjusting to civilian life and finding their next career path can be difficult. Our goal is to help veterans use their valuable military skills as a springboard to a successful career.

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Ricoh – Why Work With Us?

Since our beginning in 1962, we've been on the forefront of workplace innovation. Back then, that meant creating the first office fax machine, enabling people to work smarter, better and faster than ever before. Today, we're empowering digital workplaces, which means connecting people to information, faster and more conveniently than ever before. We'll help you to improve employee productivity, better serve your customers, and grow your business. As for tomorrow, that vision is already taking shape in our minds and labs. And as digital workplaces continue to change the way we work, our imagination will continue to help you work smarter.

Our Innovations
For nearly 80 years, we've been at the forefront of workplace innovation, revolutionizing the modern office with our products and solutions.

Our Advantage
We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.

As a key part of the RICOH Way, people are at the core of everything we do. That's why you won't just be a nameless face in the crowd here. You'll be a key part of the more than 21,000 diverse and dedicated team members we have across the country. So whether you’re on day five or five thousand of your time at Ricoh, you'll enjoy a culture designed to help you reach your potential as both an employee and a person.

Outthink Ordinary

Broadening the definition of diversity

Our definition of diversity is constantly evolving – extending beyond race and gender to encompass multiple dimensions of similarity and differences shaped from our rich variety of experiences.

We believe that innovation comes from seeking out and inspiring diversity in all its dimensions.

We inspire our employees to think, create and imagine.

We're interested in the future of work and how to do things differently, faster and more efficiently. In today's complex new world of work, we know it's not enough to just keep up. So instead of just changing the game, we're re-imagining it.

With our legacy of innovative technology and our deep expertise in capturing, transforming and managing information, we deliver solutions that power today's changing work environments. And with our commitment to ethics, you can be sure that we’re doing it with transparency, integrity and corporate social responsibility.


Being a healthy employee is the first step to becoming a happy one. So manage your personal health and wellness with our comprehensive medical, dental and vision insurance plans, which you can tailor to fit your needs.

If you want to advance your career or life, we offer many tools to help. With the Ricoh Learning Institute, you can build or enhance your skills in all areas of our business. We also offer tuition reimbursement for degree programs or courses related to your job responsibilities.


From the first day of your Ricoh career, you can start preparing for your retirement with the help of our 401(k) program, along with matching company contributions. And since life is also unpredictable, our various disability and life insurance plans can help you through whatever rough patches you may encounter.


Every person has a life beyond the office walls, so we provide a number of benefits to help you out. That includes paid time off, employee assistance programs, employee discounts, pet insurance and more.

Just because you start your Ricoh career doing one job, it doesn’t mean you'll be limited to that position. With a range of available roles and training opportunities, we provide many ways to transform both yourself and the company.

Employee development programs

When it comes to providing the teaching to help our employees get ahead, we’re toward the head of the class. In fact, Training magazine named our Sales Manager 5 Floor technical and coaching program as a “Training Top 125 Best Practice” in 2015.

Here are a few of the many other resources employees have to help them either get ahead in their current role or prepare for another one in the company. 

Ricoh Learning Institute

The Ricoh Learning Institute, our nationally recognized learning organization, is at the heart of how we build a smarter workforce. Throughout your entire career at Ricoh, you can receive training in a variety of subjects, including:

  • Business process
  • Customer service
  • Management and leadership
  • Marketing initiatives
  • Outsourcing operations
  • Sales
  • Service
  • Technology

And with both web- and instructor-based training options, you have the flexibility to learn in the way that fits you best — wherever you are.

RPath to Development

An effective individual development plan is crucial to helping you grow throughout your Ricoh career. With RPath to Development, you’ll first see what skills you need to work on. After that, you’ll create a plan that meets your personal career goals while contributing to the company’s current and future growth. 

Leadership development

For many key positions, our leadership development program helps identify employees with the potential to fill these important positions, and create development plans tailored to them — so they're ready to move up into those jobs when they become available.

We also have RPath to Success, a succession management platform for all Ricoh leaders, where they tell us their accomplishments and share their career aspirations like relocation preference, short/long term career goals and more.

Tuition reimbursement

Continued education can have positive effects on people both professionally and personally. So for employees who either pursue a degree or just take classes related to their role, responsibility or Ricoh's business, we provide tuition reimbursement up to $3300 per year. 


Ricoh Reviews

  • Featured Review

    Helpful (1)

    "Chart your career with a leading global innovation company"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Leader in Exton, PA
    Current Employee - Sales Leader in Exton, PA
    Positive Outlook
    Approves of CEO

    I have been working at Ricoh full-time (More than 10 years)


    In my 10+ years with Ricoh, the company has afforded me the opportunity to express my opinions, ideas and recommendations openly and with confidence. The company has provided both internal and external education to further my career. If you are seeking a supportive, innovative environment to take advantage of your of skills and aspirations, Ricoh is a company for you to consider.


    As a global company with extensive infrastructure and resources, initially navigating through Ricoh can take some time. However, the employees are very collaborative and help newly hired employees get acclimated quickly to the organization.

    Advice to Management

    Continue to seek and recruit talented employees from multiple industries and backgrounds to bring new ideas and creativity to Ricoh.

See All 3,037 Reviews

Ricoh Photos

Ricoh photo of: Ricoh is on the forefront of technology - 360-degree spherical photo in space utilizing RICOH THETA
Ricoh photo of: As part of the #RealMenWearPink campaign, two of Ricoh USA's very own helped to raise over $20k for breast cancer awareness month.
Ricoh photo of: 2019 Ricoh Innovation Huddle event - raising money for the Eagles Autism Challenge
Ricoh photo of: Moving into our new Headquarters office
Ricoh photo of: Building of Ricoh Deutschland (Photo thanks to Wikimedia user Gerd Fahrenhorst, Some Rights Reserved)
Ricoh photo of: Drupa 2012 (Photo thanks to Wikimedia user Ra Boe / Wikipedia, Some Rights Reserved)
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Ricoh Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (1)  

    Copy Center Specialist Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 6 weeks. I interviewed at Ricoh (Dallas, TX) in August 2019.


    It was a one on one interview. She was very friendly and descriptive about the job. Afterwards, she walked me through the office to explain a little more. The whole process lasted about an hour and a half.

    Interview Questions

    • What are your strength and weaknesses?   1 Answer
See All 506 Interviews

Ricoh Awards & Accolades

  • 2019 ENERGY STAR® Partner of the Year, ENERGY STAR®, 2019
  • IDG's CIO 100 List for 2019, IDG's CIO 100 Awards, 2019
  • 2019 Training Top 125 Award, Training magazine, 2019
  • Best Veteran Hiring Award, Coalition for Government Procurement, 2019
  • Training Top 125, Training, 2012
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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