Hi there, So sorry we didn't get round to responding when this happened. Better late than never! Firstly, thank you so much for your review and honesty in writing your review to us. We value this above anything else as feedback is a gift, whether positive or constructive. We truly regret that you have had this experience with us and we want to suggest that we can get in touch with you personally so we can talk through this in better detail. If you could please send an email to: Recruitment.ukie@rituals.com Kindest, Talent Acquisition & Employer Branding | Rituals Cosmetics UK/IRE