I applied online. The process took 4 weeks. I interviewed at Scribe Media (Austin, TX) in Jan 2017
Interview
So my experience was similar to the other negative ones on here, except that I received a detailed email at the end telling me everything I did wrong in my interview process. For those of you wishing for more information after an interview, sometimes a "thanks but no thanks" is better than a "let me detail all the ways that you don't live up to our standards" email.
Heads up to future applicants - if they ask you to write an email explaining a two-week delay to a client, the correct answer is "I would never send an email for that situation I would get on the phone and call them right away." Apparently "negative" language is also a no-no and "we all eat the same dirt" is their motto so no blame shifting. OK!
Interview questions [1]
Question 1
Write an email to a client explaining a two-week delay.
Thank you for writing a review. We love to get feedback of any kind - it helps us improve.
I’m sad for you that you don’t like hearing how you can improve. But that’s good that you told us, it shows me that our hiring process is working. “Learning” is a core value of ours, and if you don’t like to learn, then you would not have enjoyed working here.
Good luck to you, and thanks again for the feedback.
Application
I interviewed at Scribe Media
Interview
Thorough and met with 4 people in a variety of positions. They kept open lines of communication and I always knew where I was in the process. Questions were used to get to know you, your skill set, and about the culture/job expectations.
Initial interview is fifteen minutes via video with the hiring manager. They asked a few questions and left time for me to ask questions. They were looking for a strong presence on video, since a lot of the job is conducted via video.
Interview questions [1]
Question 1
In 2-3 sentences, what does excellent service look like to you? In 2-3 sentences, describe how you prioritize your tasks to make sure everything gets done. Tell us about a time when you were working with a client who wasn’t happy. What happened and how did you handle it? Walk us through each step. Why this role at Scribe?
Easy, with straightforward questions from interviewers. I had two rounds of interviews with the Author Experience Operations Manger and Head of Author Experience. They were both so kind and warm
Interview questions [1]
Question 1
How do you handle persuading clients in a particular direction, rather than what they want to do?
