Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Segment

      Is this your company?

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Segment reviews | Segment jobs | Segment salaries | Segment benefits
      Segment interviewsSegment Customer Success Engineer interviewsSegment interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Success Engineer Interview

      Aug 30, 2019
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 6 months. I interviewed at Segment (San Francisco, CA) in Feb 2019

      Interview

      I went through three stages in February, two phone calls and one take home test. I was given access to a database and asked to make queries. After completing the take home, I was never communicated with again. I initially was in contact with a recruiter and someone on the team, but never sent a rejection or any update until the end of August.

      Interview questions [1]

      Question 1

      Various SQL Queries accessing different customer plans and customer groups.
      Answer question

      Other Customer Success Engineer Interview Reviews for Segment

      Customer Success Engineer Interview

      Jul 25, 2019
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Segment

      Interview

      Best interview process I've ever had, I felt good from start to finish. The process for me felt like it moved fairly fast, but overall, I guess it was about 4 weeks from start to finish. I applied online, and heard from a recruiter within 3 business days. We set up a fairly typical screening call for either later that day, or sometime the next day or two. I was told I was moving on that same day, and set up a call with the hiring manager the next day. I was given a technical challenge, that I turned in within 2-3 business days. It was a fairly practical technical challenge involving answering client questions about the product, SQL searches, and a bit of basic javascript. It was may another 2-3 days before I heard from the recruiter again. After that, I was moved forward to 4 different interviews: core, technical, customer success, and I don't remember if they called the 4th one something specific but it was with the CS engineering lead. The core interview was compromised of a lot of questions like "tell me about a time when you did something". The CS background was all about customer experience, and of course. the technical interview was... well, technical. Honestly, I spent quite a few hours pouring through the docs and looking over questions in the forums and I was still asked things that sort of stumped me. I just did my best to answer with "well, I'd assume because X, then Y might be true, but I'm not sure." I heard back from the recruiter within another day or two, and set up a call with the VP of the Customer Success department (and all under that umbrella) for the following week. This interview was a lot of talking about my past experience, but in a way that was super unique and pleasant. For example, I transferred schools, and even though it was like 7 years ago now, I was asked why. I thought it was super pleasant. I heard back about my offer within 3 days of that. The recruiter was super responsive and I felt like every step of the way Segment wanted me to join their team as much as I wanted to join their team. :)

      Interview questions [1]

      Question 1

      Explain a time you experienced excellent customer service.
      Answer question
      4

      Top companies for "Compensation and Benefits" near you

      avatar
      Amazon
      3.7★Compensation & Benefits
      avatar
      Google
      4.5★Compensation & Benefits
      avatar
      Meta
      4.5★Compensation & Benefits
      avatar
      Amazon Web Services
      3.9★Compensation & Benefits